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US Wireless Data Market Update - Q3 2008 November 16, 2008

Posted by chetan in : 3G, 4G, AORTA, ARPU, BRIC, Carriers, Japan Wireless Market, Location Based Services, Microsoft Mobile, Mobile Advertising, Mobile Ecosystem, Mobile Usability, Speaking Engagements, US Wireless Market, WiMax, Wireless Value Chain, Worldwide Wireless Market , 1 comment so far

 

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Recession: Nice to meet you.

US_Wireless_Data_Market: I don’t know who you are but I won’t mind a bailout package.

The US wireless data market shrugged off the economic doldrums in Q3 2008 and grew 7.3% Q/Q and 37.5% from Q307 to reach $8.8B in data services revenues. The total for the year (for first 9 months) stands at $24.5B which is equal to the revenues generated in 2007 (full year). While the flailing economy has started to hit hard on the wireless data ecosystem esp. the infrastructure and handsets segments, consumers haven’t really pulled back on mobile data spending, just yet.

But will they? That is a $700B question. It is likely that more people will be willing to downgrade their Internet services, wireline usage, cable premium channels, restaurant eating frequency, energy consumption, vacation trips, and the gas mileage every week than reduce their wireless usage. But what about data services - broadly, they are divided into messaging, web and information access (includes data cards and subscriptions) and downloadables (games, ringtones, etc.). It is highly unlikely that people will change their messaging (which now accounts for approximately 40% of the revenues) habits overnight though we might see more subs going for package deals and family plans to save. We might also see growth in prepaid subscriptions in the US market. In fact, Q3 saw a jump in messaging volumes in the US by 38% and messaging revenues grew 6%.

Wireless WAN data card access is very useful for road warriors though some corporations might start limiting the number of employees using such services, we don’t think it will make substantial impact in most cases except for the fact that the layoffs in various sectors will start to ripple into the mobile sector and will start cutting into some of the enterprise mobile data revenues. The downloadables have already been in the declining mode for the last 9 quarters and we might see acceleration of that trend.

Next question is - will the increase in the subscriber base nullify the loss in data subscriptions and the answer seems to be - likely yes. But, if the job loss rate increases substantially, more than it has been in Q3 and into Q4, we might, just might, start to see flattening of data revenues in Q109 and gradual decline over the course of the year. Despite the unprecedented bailout from the US Treasury to abort a long recession, we are likely to be in for a longer winter than most anticipate because current efforts don’t even start to address the fundamentals of the financial crisis. The basic industry structure is still flawed. Unless the new administration strikes at the root cause of this mess, wireless data segment won’t be completely immune to the wider economic crisis. We have already started to see infrastructure (operators are slowing down 3G/4G investment) and device segments (replacement cycles are getting longer) getting hit pretty hard.

Another factor at play is the growth in 3G and smartphone penetration in the US market, both of which have been responsible for increasing the usage and hence the revenues. At the end of Q308, 3G penetration was approximately 37% and the data penetration had reached 56%. Smartphone penetration has been inching up as well. In fact, all the service providers and OEMs have been targeting sub-$200 price point, which seems to be a good sweet spot for consumer adoption. The above two factors will also help negate any cancellations or downgrading of data plans.

However, we are likely to see price pressure on subscription plans and as a result, voice ARPU will continue its downward trend and data ARPU will become a more dominant factor of the overall ARPU mix by the end of 2009. The percentage contribution from data is likely to exceed 25% by the end of 2008 and 30% by the end of 2009.

Operators in Europe have already started to feel the pinch starting with Vodafone and Telefonica who experienced decline in revenues (due to the decline in MOU and price pressure) some of which is a function of the heavy prepaid penetration. But, it should be noted that for Vodafone, though overall service revenues declined 1.7%, data revenues grew 30%. As we have been saying for years, data-mindset is needed for strategy, infrastructure design and investment to stay competitive in the changing landscape. Better offer packaging and lower price plans will also help in reducing service churn. Operators will also look to reduce their opex to boost profits.

Coming back to the 2008 forecasts, we still think that the US wireless data market is likely to come close to hitting our original estimate of $34B for the year given the seasonality of Q4 which is likely to negate any decline experienced by the industry. So, it might not be until Q109 before we know where the various data sub-segment are trending. If consumer confidence starts to reverse its trend in early 2009, we are likely to see slower growth but the data revenues will continue to grow from the current levels. However, the lack of policies or correction will further downgrade consumer sentiment, then, we might start to see decline in the US wireless data market for the first time probably starting around late Q209.

Against this backdrop, the analysis of the Q308 US wireless data market is:

• The US Wireless data service revenues grew 7.3% Q/Q to $8.8B in Q208. Compared to Q307, the data service revenues grew 37.5%.
• Overall ARPU decreased by $0.04. Average voice ARPU declined by $0.94 while average data ARPU grew by $0.90 or 8% almost negating the drop in voice ARPU.
• Sprint led in data ARPU with $13.50 (or 24.11% of the revenues, followed by Verizon at $13.30 (or 25.49% of the revenues - first carrier to cross the 25% threshold),Verizon led in data ARPU with $13.58 (or 26.03% of the revenues - first carrier to cross the 25% threshold) closely followed by Sprint at $13.50 (or 24.11%), AT&T at $12.29 (or 24.20%) and T-Mobile at $9 (or 18%).
• All the top four carriers experienced approximately 8% increase in data revenues compared to the Q208 levels. Verizon with $2.8B in data revenues led AT&T at $2.7B, Sprint at $1.6B and T-Mobile at $850M. Both AT&T and Verizon are on target to be two of the three operators to exceed $10B in data revenues for the year for the first time by (global) operators besides NTT DoCoMo (the two US carriers are already over 75% of the target). China Mobile is the other operator which is going to cross the $10B mark in 2008.
• AT&T and Verizon now account for 62% of the market data services revenues. Sprint had a second consecutive quarter of data revenue growth after falling behind its peers for the past couple of years.
• The average industry percentage contribution of data to service revenues exceeded 23%. A year ago, the percentage contribution stood at approximately 17.7%. US market is likely to exceed the 25% mark in Q408.
• The number of data subscribers has been on the rise with Verizon leading the way. At the end of Q308, Verizon had 74% of its subscribers using some form of data services. The messaging volumes in the US market now average over 105B messages/month or at the frequency of a message/sub every 2 hours. In comparison users in Philippines average routinely send on an average, a message every hour.
• In terms of net-adds, Verizon continued to lead in Q308 with 2.1M net-adds (aided by an acquisition), again edging AT&T which had 2M net-adds for the quarter. Sprint continues to lose subscribers at an alarming rate, loosing another 1.3M in Q308.
• T-Mobile USA moved to number 9 in the top 10 rankings of global mobile operators by data revenues. For the quarter, Verizon and AT&T improved their rankings to #3 and #4 respectively at the expense of KDDI which dropped to #5. Sprint Nextel maintained its # 6 spot. AT&T and Verizon are in the select group of five global operators who are now generating $2B or more in data revenues/quarter (the other three are NTT DoCoMo, China Mobile, and KDDI).
• Non-messaging continues to grab 50-60% of the data revenues for the US carriers.
• The flat-rate pricing movement that was started by Willcom in Japan which moved to Europe started to take firm roots in the US market with industry wide flat-rate pricing plans that included data. Sprint has been the most aggressive with its “Simply Everything” plans that include data services. 30% of its $100 plan is assigned to data revenues (for accounting purposes). All the major carriers seem to be offering flat-fee access plans for most of the new smartphones being introduced in the market. Approximately 13% of the consumers have flat-rate data plans.
• As expected, the blockbuster acquisition of Alltel by Verizon got approved and the deal will close in the next few weeks making Verizon the top carrier in the US market with close to 85M subs by the end of year.
• Q3 also saw the launch of the fabled G-phone as G1 Google phone launched by T-Mobile in the US market and it is slowly making its way into Europe. While G1 is no iPhone, it introduced long-awaited features such as multiple processes, more open APIs, and others. Motorola is said to be planning to launch Android devices in 2009. The smartphone segment has clearly shaken up the market with Apple, Google, RIM, and Nokia being the main competitors. Microsoft keeps misreading the market and is heavily under leveraging its strength and experience.
• There are probably 18-20 sub-segments within mobile data services and consolidation looms. Who will be the last man standing post the nuclear winter? While the valuations are still high for rapid consolidation, we think that by Q209, the M&A scene is likely to heat up.
• Will Mobile Advertising be the rising star from the crisis or one of its victims? Clearly, there are a number of advertisers and brands that are scaling back on the experimental dollars thus shrinking the mobile ad spend. On the other hand there are some savvy brands who are pulling back from the traditional mediums like print which don’t really work and putting more money into digital including mobile. It will be interesting to see if operators use the opportunity to lay the foundations of a long-term mobile advertising strategy. Stay tuned for some of our thoughts on the subject.
• Venture money in the mobile sector experienced a rapid decline. Compared to Q307, venture financing declined by 88%, and the yearly totals are 35% lower than what they were a year ago. (Source: Rutberg)
• Nokia eclipsed 100M unit sale in Q308 for the sixth straight quarter. It sold over 111.7M handsets in the quarter, more than the next three players combined. Nokia’s global market share declined to 37%. Samsung surged to 52M handset sale. Apple surpassed RIM in smartphone sales. For the year, the industry looks to again eclipse the 1 billion handset mark for 2008 but the overall handset sales will decline in 2009 (though still easily exceeding 1B).
• The 3G penetration in the US went past 35% in Q308, with Verizon leading the pack with over 61% 3G subscriber penetration compared to the 30% 3G subscriber penetration at AT&T. T-Mobile is slowly expanding its 3G coverage. 3G subs have over $23 in data ARPU. The growth in 3G and smartphones is helping offset any downward pressure on the data revenues and overall ARPU.
• As we had mentioned back in July, Apple easily surpassed its 10M target in Q308 buoyed by its 100 country expansion plan. The broadband and appstore capabilities are quite attractive to consumers and it shows. VPN and direct access to Exchange is helping in getting many more users into the mix and making IT folks less apprehensive. The clearcut business model of 30/70 split is also attractive.
• T-Mobile also launched its own Appstore (and so did Google and RIM, even Microsoft) along the lines of Apple’s initiative with promises of greater control to the application developers.
• The growth in smartphone usage is also putting pressure on the networks which are not able to handle the load during peak times in certain cities thus forcing carriers to look for alternate strategies to satisfy the demand for broadband - metered billing, UMA, Femtocells, Hotspot buys, WiMAX, LTE, and others. We deal with the whole topic of Wireless Broadband in great detail in our recently released book “Wireless Broadband - Conflict and Convergence” (Co-authored with one of the leading entrepreneurs in the space - Vern Fotheringham, published by IEEE Press and John Wiley). We will have more to say on the subject in the coming days and months.
• After raising $14.5B from friends and family, Clearwire’s net-adds continued to drop in Q308. While the deal got approved, the economic climate is putting pressure on a comprehensive rollout strategy. Sprint did launch WiMAX in the Baltimore market with initial feedback from the sparse usage to be as advertised.
• In a sign of convergence battles to come, T-Mobile’s @Home and Sprint’s Femto cell initiatives started to take hold. Cable operators are also aggressively seeking triple-play by providing the wireless component of the service. Don’t be surprised by some acquisitions in 2009.

Global update

• China and India added approximately 52M subscriptions combined in Q308 with India edging out China. In Sept, India added more than 10M monthly subscriptions for the second time this year and its net-adds total for the first 9 months stands at 82M. By comparison China added 77M and US increased its tally by 11M.
• NTT DoCoMo continues to dominate the wireless data revenues rankings with almost $3.9B in data services revenue in Q308, thus exceeding the $10B mark in just 9 months. Almost 41% of its revenue now comes from data services. DoCoMo also crossed 86% in 3G penetration in Q308 and is expected to cross the 90% mark by early 2009.
• Most of the major carriers around the world have double digit percentage contribution to their overall ARPU from data services. Many operators are consistently exceeding 30% with DoCoMo and Softbank being over 40%.

We will be keeping a close eye on the trends in the wireless data sector in our blog and future research reports. The next US Wireless Data Market update and the Global Wireless Data Market update will be issued in March 2009. We will be doing an end of the year piece with forecasts and predictions for the coming year in Dec 2008.

Your feedback is always welcome.

Happy Thanksgiving and Happy Holidays.

Thanks.

Chetan Sharma

Disclaimer: Some of the companies mentioned in this note are our clients.

Recap of the Vienna Summit November 11, 2008

Posted by chetan in : 3G, AORTA, ARPU, Carriers, European Wireless Market, Indian Wireless Market, Location Based Services, Mobile Advertising, Mobile Applications, Speaking Engagements, US Wireless Market, Worldwide Wireless Market , add a comment

For the past 2 months, I have been on the road every week, from a day trip to San Francisco to distant but beautiful Vienna (and an extra day in Paris courtesy of Air France mess). Finally getting some break from the hectic travel schedule .

I was invited to give a keynote address in Vienna on Mobile Advertising - the current state of affairs and where it is heading. Over the course of this year, I must have given 20+ talks on the subject and every couple of months I find myself updating stats and case studies as things are changing so fast. Also, have been working several players in the ecosystem to help them with the strategy and positioning in the mobile advertising ecosystem. Working with agencies, brands, carriers, startups, platform providers, OEMs, and VCs gives me a complete 360 view of this evolving space.

My talk looked at the trends in Western Europe, Japan, and North America, compared what’s working and what’s not. Then I got into the key elements that make MA tick - Reach, Engagement, Targeting, Viral, and Transactions; discussed a bunch of case studies; and finally, put forth the expected trajectory for the next 3-4 years.

The event also had presentations (many of them operators) from all over  - UK, Turkey, Albania, Ukraine, Belarus, Israel, Germany, and Indonesia. For me the most interesting one was by Evrim Dirik of Turkcell, Turkey. He discussed the ringback tone mobile advertising platform - Tonla Kazan. It is an ingenious use of a simple functionality of ringback to great effect. The effective CPM (or cost per listen - CPL as he put it) is $100. That should raise some eyebrows. Users get tremendous value, advertisers get stickiness, carrier gets revenue ($10K minimum per campaign), and everyone is happy. Turkcell has also done some innovative work in direct marketing and advertising and their revenues from this segment are reaching $38M. Not many operators around the world can claim that.

 

 

It was great to meet new colleagues and share ideas and war stories. Didn’t get much time to see around (and it was getting dark around 4:30pm) except a quick run to the Schonbrunn Palace (famous as Mozart’s training ground). A missed connection courtesy of Austrian Airlines and Air France provided the opportunity to spend an evening in Paris. If you are going to get stuck somewhere in Europe, Paris is a good choice. Hey! I even found free WiFi at the hotel (IBIS at the airport, elsewhere, it was a rip-off with $20+/day rates).

Back to the missed connection story - sometimes I feel that airlines compete for hiring the dumbest people around, these guys are so incompetent that it should be criminal. Charles De Gaulle - the Parisian airport is going through some construction, as such getting from one terminal to another - specially on across the pond flights can become a task. People flying on Air France to North America were missing connections left and right and these guys have to provide hotel and food. And then the industry complains about falling profits.

Anyway, barring the airline doldrums, quite a productive trip, learned some new things, got some new ideas, and made new friends.

Next week, I have a short one coming up - a 2 hr hop to San Jose to moderate a great panel of executives from the Finnish wireless industry on the topic of “Future of Wireless.” Really looking forward to it. Hope to see some of you down there.

Tomorrow’s Wireless World featuring Craig Barrett October 10, 2008

Posted by chetan in : 3G, 4G, AORTA, Carriers, Speaking Engagements, Worldwide Wireless Market , 1 comment so far

I am delighted to announce my participation in an upcoming event being organized in San Jose on 18th Nov. A high-level Finnish delegation of executives from the wireless industry is coming to US and I will be moderating a panel discussion on “Tomorrow’s Wireless World.” We will be going beyond the current deployments and trends and into something much beyond. The highlight of the event is of course to share the stage with the eminent Dr. Craig Barrett, Intel Chairman of the Board. Am deeply honored.

I gave a keynote address to the Finnish delegation 3-4 years ago and it was great fun, so, am really looking forward to this one.

There is limited seating and they are filling out fast, so, if you are interested, please register.

Details below:

Featuring Craig Barrett, Intel Chairman of the Board
Mayor Chuck Reed of San Jose & Mayor Matti Pennanen of Oulu, Finland
invite you to:
“Tomorrow’s Wireless World ”
November 18th 2008 at the San Jose Hilton Hotel

Share ideas, debate issues and check the pulse of the market with leading wireless R&D experts that have resources to deliver the most advanced wireless technologies in the world.

 

Keynote
Craig Barrett
Intel Chairman of the Board
Craig R. Barrett became Chairman of the Board of Intel Corporation on May 18, 2005. He became Intel’s fourth President in May of 1997 and Chief Executive Officer in 1998. He was elected to Intel’s Board of Directors in 1992 and served as Chief Operating Officer from 1993 to 1997. Barrett began his tenure at Intel as a Technology Development manager in 1974. Prior to joining Intel, Dr. Barrett was an Associate Professor at Stanford University in the Department of Materials Science and Engineering.

Panel Moderator
Chetan Sharma
Chetan is a recognized industry expert in strategy and implementation of wireless data and pervasive computing solutions. Executives from leading wireless companies around the world seek his accurate predictions, independent insights, and actionable recommendations. He has served as an advisor to senior executive management of several Fortune 100 companies in the wireless space. Some of his clients include NTT DoCoMo, China Mobile, Disney, KTF, Sony, Samsung, Virgin Mobile, Sprint Nextel, AT&T Wireless, Alcatel-Lucent, KDDI, Cincinnati Bell, Reuters, Qualcomm, Reliance Infocomm, SAP, Merrill Lynch, American Express, Infospace, BEA, and HP. Chetan is also author of 5 books on wireless.

Panel
Centre for Wireless Communications is a world-class telecommunications research institute focusing on three application areas: Broadband Wireless Access, Short-Range Communications, and Security and Defense.

Codenomicon enables wireless software developers to preemptively mitigate unknown and published threats in products and services prior to release or deployment - before systems are exposed, outages occur and zero-day attacks strike.

Elektrobit (EB) develops products, telecommunications solutions, testing solutions, and automated systems for the wireless industry.

Nokia is the world leader in mobility, driving the transformation and growth of the converging Internet and communications industries. Nokia makes a wide range of mobile devices with services and software that enable people toexperience music, navigation, video, television, imaging, games, business mobility and more.

Oulu University is home to an international scientific community known for delivering high-quality research and education in disciplines that include both national and international wireless technologies.

Sesca Group’s Mobile Software business area offers smartphone software development services for Symbian, Java, Microsoft and Linux platforms.

VTT is Europe‘s leading applied research center creating new technology and science-based innovations with a strong emphasis on wireless technologies.

 

Agenda

9:30    Registration

10:00  Welcome: Mayor Matti Pennanen, of Oulu Finland, and Mayor Chuck Reed of San Jose

10:15  Panel: “Your Wireless Future”,Moderated by Chetan Sharma

11:15  Q and A

11:45  Buffet Lunch

12:15  Discover Oulu

1:00   Keynote: Craig Barrett – Intel Chairmanof the Board

2:00   Networking

 

Reserve the date now!

Reserve the date now! As a qualified recipient, you are eligible to receive a complimentary ticket that includes a buffet luncheon, please register at the following link https://www.acteva.com/go/suomi Enter promo code “FINN” for complementary ticket.

Wireless Broadband Book - More Details October 7, 2008

Posted by chetan in : 3G, 4G, AORTA, ARPU, BRIC, Carriers, Enterprise Mobility, European Wireless Market, Indian Wireless Market, Japan Wireless Market, Mobile Applications, Mobile Content, Mobile Ecosystem, Mobile Search, Speaking Engagements, US Wireless Market, Wireless Value Chain, Worldwide Wireless Market , add a comment

 

The Wireless Broadband Book is launching next week on 17th Oct. It will be in Wiley stores in a week and then early Nov, available at retailers around the world including amazon.com.

If you are interested, the best discount is available at Wiley.com. We are making it available to all our readers and colleagues. The code is WBR98 and it get you the book 20% cheaper (Amazon is 9% right now).

We also launched the book web site  - WirelessBroadbandBook.com. It has lot of details about the book including:

Introduction

The telecommunications industry has evolved to a point in time when the wireless elements of the global network have eclipsed the legacy wired networks in terms of reach and adoption by the world’s population. There is now a growing tension between the original vision of the cellular network as simply a mobile extension of the traditional wired telephone network that is operated as a closed system under the unilateral control of the service provider and its role as a leading access platform for the global Internet. The powerfully established business and regulatory model of the legacy telephone network operators is now bumping up against the dramatic expansion of the global Internet into a broadband data system that can provide alternatives for virtually every legacy communications service. A historic conflict is evolving over how these two mammoth environments will converge and overlap. Will the well-established institutions that hold sway over the legacy telecommunications networks and service providers capture control of the Internet by leveraging their existing gatekeeper position for access and termination? Alternatively, will these well-established habits of operation yield to creative new forces and competitors who will grow and thrive by implementing new business models that make obsolete the business practices of the incumbents? This conflict is well under way, and its outcome will have tremendous influence on the future of the global economy, the evolution of human rights and freedom, and the daily lives of virtually all the world’s citizens.

The core theme of this book is an examination of contesting factors that have influenced and will continue to influence the deployment and adoption of the broadband Internet Protocol (IP) wireless infrastructure, its devices and its services, which will mark the next major steps in the evolution of wireless worldwide. The implementation of the ubiquitous wireless broadband Internet will reach into every corner of global society. Every segment of the wireless industry will ultimately have to view and plan for its future prospects from the perspective of how it will fit within the emerging IP ecosystem growing out of this major change of state for the entire telecommunications industry. We will consider the impact of new entrants and operators, versus new innovators and the current market leaders in each sector of the industry. We will also examine how the future technology road maps of the 3GPP (Third Generation Partnership Project) and WiMAX (Worldwide Interoperability for Microwave Access) standards promoters will conflict, compete, and ultimately converge. Our efforts will also seek to penetrate the noise and hype, both positive and negative, that presently cloud the perceptions of both industry insiders and the larger publics who will be impacted by this insidious and inevitable broadband evolution.

New broadband wireless deployments will find market share both among and beyond the current base of 3 billion subscribers, most of whom are on secondgeneration (2G) versions of the global system for mobile communications (GSM) systems. The installed base of GSM infrastructure is presently undergoing a slower than anticipated, but inevitable transition to third-generation (3G) platforms. This step along the trajectory to true broadband IP–centric fourth generation (4G) networks can be viewed as the transition from the narrowband 2G environment to the wideband 3G era, which will evolve into the true broadband future matching the vision of the 3GPP technology Long Term Evolution (LTE) for GSM systems, and the emergent Mobile WiMAX standards based on OFDMA (orthogonal frequency division multiple access) technology. The emergence of OFDMA as the technology of choice for the next-generation mobile platforms is a by-product of the dramatic increases in microprocessor power over the past decade that finally enabled OFDMA technology to become practical for application in wireless platforms. These systems will come into existence under the sponsorship of existing cellular operators, and through major telecommunications and computing industry organizations that have to date been essentially left out of direct participation in the wireless industry. Included among these new contributors to the wireless broadband future are the cable television operators, Internet portal and search companies, computer and digital appliance manufacturers, software concerns, and content developers.

Much of the momentum driving mobile wireless broadband services is being created by the widespread adoption of wired broadband Internet services by a large portion of the population. The experience and convenience of broadband access have extended from their original presence in the workplace into approximately 60%of all U.S. households, primarily though digital subscriber line (DSL) and cable modem services.* We are now at the tilting point when it is both practical and logical to seek access to our broadband services and applications wherever we may be, regardless of whether we are at the office, at home, traveling to a remote destination, or mobile betwixt and between these locations. We will address the nature of network and service convergence and the interrelationships that exist between and among each of the broadband network service domains, including all types of wired and wireless networks.

There is a pending collision between the traditional telecommunications industry closed system approach to the market and the open platform environment of the Internet. As broadband wireless service delivery networks proliferate, the migration to expanded openness will accelerate. The traditional ‘‘walled garden’’ environments of the legacy wireless service providers are already breaking down, with pledges to remove existing carrier-defined constraints that only allow network access to user devices obtained from the underlying carrier coming from both Verizon and Mobile WiMAX proponents. How these deeply established traditions of the telecommunications industry are relaxed and eliminated in whole or in part and at what pace over time will mark the next era of the wireless industry.

Numerous contributing factors will impact the pace of the ubiquitous availability of wireless broadband services. These include: (1) the need to resolve a wide range of regulatory constraints and protectionist policies on literally a global basis; (2) the existence of enabling technology development for pending broadband wireless expansion in an increasingly complex intellectual property environment that requires equipment manufacturers to be sensitive to potential business risks, which are very difficult to quantify in advance of drawn-out contentious legal processes; (3) the need for substantial increases in the amount of radio spectrum allocated to existing and new service providers with sufficient contiguous bandwidth to support truly broadband services; and (4) the need for non-discriminatory standardization of networks and user equipment across commercial and political boundaries, which will likely take many years to resolve.

We will attempt to handicap the field contending to be the future winners and losers among the numerous competing factions participating in the broadband convergence movement. Included among the participants for next-generation network services leadership are the reconsolidated and expanded (wireless, Internet, video and long-distance-enabled) legacy telephone companies, called the incumbent local exchange carriers (ILECs), non-ILEC cellular network operators (Cellcos), the multisystem operators (MSOs) in the cable industry, wireless internet service providers (WISPs) led by the new Mobile WiMAX system operators, the direct broadcast satellite (DBS) service providers, and the competitive local exchange carriers (CLEC).

Our direct experience over the past 20 years of the evolutionary march of progress towards a wireless broadband future has revealed many of the obstacles and obstructions that have emerged either as defensive acts of commission by established operators, or acts of omission on behalf of regulators and vendors, which have resulted in a seemingly never-ending series of chicken-or-egg phenomena. Inefficiencies impacting progress abound, including how wireless spectrum is allocated and licensed, how capital formation is organized and aligned with new network requirements, and how the numerous ‘‘standard’’ obstacles that mark the implementation of wireless infrastructure are overcome, such as site acquisition in a crowded market, local zoning obstacles including NIMBY (not in my back yard) issues, and the growing challenge of provisioning broadband backhaul and interconnection for cell sites with vastly increased capacity requirements compared with legacy voice cellular systems.

We are attempting to cover a very wide swath of the issues facing decision makers within the impacted sectors of the economy, with the intention of broadening their awareness of emerging competitive factors and potential opportunities that will decide their future success or failure. In addition, we hope to add worthy contributions to the policy making process to add additional insight and information to the impacted publics on every side of these often polarized issues.

We all share responsibility for the future we create as members of our respective professions and societies as well as members of the global community of nations. Our world is shrinking rapidly, and few technologies are contributing to this evolution of global interaction and interdependency as completely and cogently as broadband communications in all of its multivariate forms.

Chapter 1

Foreword by Mark Anderson, Founder and CEO of Strategic News Service, one of the biggest proponents of Wireless Broadband and the one coined the term AORTA from which this blog gets its name.

Testimonials

and much more.

We look forward to your feedback and carrying the conversation forward.

Thanks for your continued support.

Global Wireless Data Market Update - 1H 2008 September 28, 2008

Posted by chetan in : 3G, 4G, AORTA, BRIC, Carriers, Enterprise Mobility, European Wireless Market, Gaming, IP Strategy, Indian Wireless Market, Japan Wireless Market, Location Based Services, MVNO, Messaging, Microsoft Mobile, Mobile Advertising, Mobile Applications, Mobile Content, Mobile Ecosystem, Mobile Entertainment, Mobile Gaming, Mobile Search, Mobile TV, Mobile Usability, Mobile Users, Mobile Wallet, Music Player, Smart Phones, Speaking Engagements, US Wireless Market, Unified Messaging, Wi-Fi, WiMax, Wireless Value Chain, Worldwide Wireless Market , 1 comment so far

 

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http://www.chetansharma.com/globalmarketupdate1H08.htm

Global Wireless Markets continued to grow rapidly especially in India and China where the carriers are adding over 9M new subscriptions every month. India crossed the 300M subscription mark in Aug while China whizzed past 600M in September. Overall, the global subscriptions penetration edged past 50%. During the 1H 2008, revenues further tilted towards data services. The overall global mobile revenues (including equipment) for the year are likely to reach the 1 Trillion dollar landmark later this year (enough to bailout an economy or two), with approximately $800 billion attributed to service revenues. Data revenues now account for almost 20% of the global service revenues.

For some leading operators, data is now contributing close to 40% of the revenues however increase in data ARPU is not completely offsetting the drop in voice ARPU for most operators. From the true and tested SMS messaging to the new services such as Mobile Advertising, Social Networking, Commerce, Mobile Wallet, and others, different services helped in adding billions to the revenues generated for 1H 2008. Japan remains the envy of the global markets and the nation to study and learn from w.r.t. new services and applications. The US market expanded its lead over Japan in mobile data service revenues for the year and is unlikely to cede ground in the months to come.

Buoyed by the global launch of iPhone, Apple is likely to eclipse the 10M goal in Q308. Its App-Store launch along with Android’s imminent arrival dominated the news. Other manufacturers also introduced challengers to iPhone, most notably, Instinct by Samsung on the Sprint network which has also been quite successful in getting users to engage in data services.

WiMAX vs. LTE debate took over the EV-DO vs. WCDMA chatter and while majority of the industry is consolidating around LTE; open-platform advocates are watching the arrival of WiMAX in the US with great interest. Google, Sprint, Motorola, TWC, Comcast and others put new life into the experiment called Clearwire.

Chetan Sharma Consulting conducted its semiannual study on the global mobile data industry. We studied wireless data trends in over 40 major countries - from developed and mature markets such as Japan, Korea, UK, and Italy to hyper growth markets such as China and India.

This note summarizes the findings from the research with added insights from our work in various global markets.

• The global mobile markets continue to grow at an explosive pace reaching 3.6B subscriptions by 1H08 up 9% from EOY 2007 levels and will likely cross the 4B mark by the end of 2008. Significant growth is coming from India and China with both countries registering on an average 9M net adds per month. India and China combined to add approximately 107M new subscriptions during the first six months of 2008. Overall, the world market is now over the 50% penetration mark.
• US edged past Japan again as the most valuable mobile data market in service revenue with US adding $15.7B vs. $13.6B for Japan in 1H08 mobile data service revenues. China with $7.8B was ranked number 3. US registered the highest growth amongst the top 3 with over 18% increase from EOY 2007 levels followed by China at 9% and Japan at 7%. These top 3 markets account for just under 50% of the mobile global data service revenues.
• NTT DoCoMo continues to dominate the wireless data service revenue rankings with over $6.8B in service data revenues for 1H08; however, Q/Q growth is declining. DoCoMo crossed 84% in 3G penetration and is expected to touch 90% by end of the year.
• DoCoMo was followed by China Mobile, KDDI, Verizon Wireless, AT&T, Sprint Nextel, China Unicom, Softbank, O2 UK, and T-Mobile USA to round up the top 10 operators by wireless data service revenues. It marks the first time, T-Mobile USA enters the top 10 list as it went past SK Telecom. All the top 10 carriers exceeded $1.5B in data revenues for the first half of 2008.
• For the last couple of years, NTT DoCoMo has been the only carrier exceeding $10B in yearly mobile data revenues. In 2008, it is likely to be joined by China Mobile, KDDI, Verizon Wireless, and ATT in the exclusive 10B club.
• Data revenues for the top 10 operators increased 10.3% from EOY 2007 and now account for almost 50% of the global mobile data revenues though their subscriber share is around 30%.
• Most of the major operators around the world have double digit percentage contribution to their overall ARPU from data services. Operators like KDDI, DoCoMo, and Softbank are approaching 40%. 3 UK, O2 UK, Singtel, and 3 Sweden exceeded 30%.
• In March, India edged past the US to become the number two wireless market (by subscriptions) in the world. In last two years alone it has added almost 175M new subscriptions (in comparison China added 169M and the US market added 39M).
• ATT reported the highest increase in data ARPU from 2Q07 with 32% growth. Other notable percentage increases in ARPU were from KDDI, DoCoMo, Softbank Japan, 3 Australia, Vodafone Italy, Rogers, Verizon Wireless, and T-Mobile Austria. The biggest drop in percentage terms were registered by the Indian operators with average data ARPU dropping to $0.65.
• In terms of absolute dollar amount, NTT DoCoMo and 3 UK lead the pack with $22 data ARPU. Operators who reported overall ARPU above $60 were 3 UK, Singtel, Rogers, and 3 Sweden.
• The biggest jump in data revenues was experienced by the US carriers, the top 3 being ATT, Verizon Wireless, and T-Mobile USA respectively. SK Telecom, Sprint and O2 UK experienced declines. (For a complete US Market Update, please see our Q208 research note).
• In 1H 2008, SMS’s vice like grip on data revenues continued to loosen a bit with many carriers seeing an increase in non-SMS data revenues. On an average, Japan and Korea have over 70-75% of their revenue coming from non-SMS data applications, US around 50-60%, and Western Europe around 20-40%.
• NTT DoCoMo regained its position vis-à-vis KDDI w.r.t. mobile data revenues. Their data coordinates stand at ($22, 39.5%) and ($20.3, 37%) respectively (please see slide 10 for reference).
• Most of the operators in developed nations are contemplating future strategies to boost data revenues such that decline in voice revenues is at least compensated for. There are very few operators who have experienced increase in overall ARPUs. Comparing the ARPU for last 2 years, amongst the top operators, only Singtel, Rogers, T-Mobile UK, O2 Germany, O2 UK, Verizon Wireless and ATT experienced increase in both overall and data ARPU.
• NTT DoCoMo has been at the cutting edge of the mobile data evolution by creating new markets and exploring new technologies and social experiments ahead of almost anybody else in the market. We looked at the data revenue growth at NTT DoCoMo since the introduction of i-Mode almost 10 years ago (see slide on page 17). During the last 9 years, overall ARPU has declined 33% though data ARPU increased over 1800% and now accounts for almost 40% of DoCoMo’s service revenues. The voice ARPU has declined almost 60%. Our long history with the Japanese and Korean markets has taught us that while the individual strategies in each market will differ, one should study the trends and technologies in these markets to get a sense of what’s coming.
• The biggest percentage contribution by data ARPU has been consistently registered (since mid 2002) by two Philippines carriers – Smart Communications and Globe Telecom with over 66% (or $3) contribution coming from the data services. Philippines is also one of the most active messaging nations where users average a message/hr round the clock.
• Even though China reported approximately $7.8B in data revenues for 1H08 and the percentage contribution is over 27%, data ARPU is around $2.3. For India, data ARPU continues to stay below $1 for all major carriers with Reliance experiencing a 50c data ARPU during Q208.
• China Mobile with 428M (as of Aug 08) remains the #1 carrier in terms of total number of subscrptions followed by Vodafone at 269M and China Unicom with 171M subscriptions. Telefonica, América Móvil, SingTel, Deutsche Telekom (T-Mobile), and Orange (France Telecom) are the next five largest telecom groups in the world. In terms of individual carriers in a given country, AT&T and Verizon Wireless occupy the #3 and #4 spot respectively ahead of NTT DoCoMo, which is at #5 (Verizon will overtake ATT after its Alltel acquisition goes through later this year). The two Chinese carriers round up the top two positions and are likely to stay perched at their lookout vistas for many years to come.
• China Mobile remains the most valuable telecom operator with over $200B in market cap. It is followed by Vodafone at around $125B. Telecom groups in mature markets are under enormous pressure to either come up with a global expansion strategy or accelerate their existing plans. Carriers in Japan and Korea are the most under duress.
• As far as 3G is concerned, there were over 350M 3G users (69% of them are WCDMA users vs. EV-DO). Both Japan and Korea continue to expand their 3G base with both reporting over 80%+ penetration. 3G has picked-up steam in both western Europe and North America per our forecast in the 2005 cover story article “3G: Hitting the Mass Market” published in the Wireless World Magazine. Western Europe and US are at approx. 30% 3G penetration (Italy being the exception exceeding 40%).
• China and India represent the biggest opportunities for the Infrastructure providers. China postponed its 3G decision again and couldn’t launch a network for the otherwise wildly successful 2008 Olympics. India is also going through its 3G spectrum policy and is likely to resolve some of the contentious issues shortly. Some of the biggest infrastructure contracts will come from these two countries that are looking to expand coverage into rural areas.
• Carriers with nationwide 3G networks and good distribution of handsets are seeing strong uptick in data ARPU. The Japanese and Korean carriers along with operator 3, Verizon, Sprint Nextel are all seeing benefits of rolling out their 3G service. Deployment of 3.5G technologies such as HSDPA and EV-DO Rev A (and B) is also gaining momentum. Networks are getting deployed and market is being seeded with some of the early handsets. For 4G, there is a strong momentum behind LTE, proponents of WiMAX are pushing the technology as a 4G candidate, and though it is starting to lose its time advantage, all eyes are on the imminent Clearwire launch.
• In terms of applications, messaging accounts for the lion-share of data revenues. However, other services such as Mobile Music, Mobile TV and video streaming, Voice navigation, PNDs, Mobile Games, IMS, LBS, Mobile advertising, and others have also captured industry’s imagination. Alternate devices with wholesale cellular agreements are also flooding the market. In Japan, Mobile Commerce is expected to do much better than the other hot category - Mobile Advertising. Though not much talked about, enterprise applications are also being adopted widely esp. in North America as more workers become mobile and corporations seek efficiencies in their operations and supply-chain.
• 1H 2008 saw the demise of the last standing next-generation MVNO in the US market - Helio, which got sold to Virgin Mobile at bargain basement prices. In Europe, Blyk continues to make good progress with its unique mobile advertising-based model. Asian market is also opening up for MVNOs.
• Nokia eclipsed 100M/quarter unit sale in both the quarters thus far. It has sold over 237M handsets in 2008, more than the next three handset manufacturers combined. Nokia’s global market share edged past 41%. Samsung at 15%, Motorola with 9.5%, LG with 9.3% and Sony Ericsson with 8% rounded out the top five. For the year, the industry looks to again eclipse the 1 billion handset mark for 2008.
• While the talk of “Open Access” and “Open Platform” consumed much of North America, it barely registered a decibel elsewhere. Several significant events including 700 MHz Auction, Android, and Verizon’s “Open Network” initiative elevated the consternation in the ecosystem. Apple launched its 3G iPhone while Android’s first device is slated to see the light of day next month courtesy of T-Mobile USA.
• Apple launched its App-Store with iPhone 3G which has been  quite successful though there is significant clutter to muddle through. The company is likely to announce soon that it eclipsed its 10M goal in Q308, a full quarter earlier than the stated target. These days, any new device that gets launched in the market is looked through the prism of iPhone.
• In the last 10 years, the growth patterns in the mobile industry have completely reversed. In 1998, the developed world accounted for 76% of the subscriber base, in 2008; the percentages have flipped with developing world now accounting for 76% of the subscriber base and are likely to increase to 85% by 2018 (see slide 8). For a more detailed analysis, check out our research paper sponsored by The United Nations Foundation on “Mobile Services Evolution: 2008-2018.” It was presented at The Rockefeller Foundation Healthcare summit in Bellagio, Italy in July 08. (Note: The dichotomy between developed and developing nations is a very simplified concept that has been around for about 50 years. It is clear that a transformation in the distribution of wealth worldwide will change the picture in the next 10 years. Countries that are considered developing in today’s definition will become economic superpowers in 10 years and more dominant than some of the developed nations, even if they have not caught up then with some in terms of GDP per capita. However, for purely the purposes of comparison and illustration, we are using the existing definitions to discuss the shift in the mobile ecosystem).
• Several operators reported Mobile Advertising as their key strategic focus for the coming quarters, esp. China Mobile and Vodafone. Sensing the opportunity to seek new sources of revenue stream, Nokia and Google are getting active in the space as well. 2007 saw tremendous M&A activity in both the online and mobile advertising space and while it slowed down during 2008, it is likely to pick-up again in 2009 as consolidation looms.
• Wireless Broadband continues to be a significant growth driver for the industry. We partnered with our good friend Vern Fotheringham - a true industry entrepreneur and who has been behind many of the industry firsts, to write an exhaustive treatment of the subject in our upcoming book - Wireless Broadband: Conflict and Convergence being jointly published by IEEE Press and John Wiley (see below). Details forthcoming.

Your feedback is always welcome.

Thanks.

Chetan Sharma

Disclaimer: Some of the companies mentioned in this note are our clients.

Carnival of the Mobilists #141 September 15, 2008

Posted by chetan in : AORTA, CTIA, Carriers, European Wireless Market, Location Based Services, Mobile Advertising, Mobile Applications, Mobile Content, Mobile Ecosystem, US Wireless Market, Worldwide Wireless Market , 2 comments

Welcome back to Always On Real-Time Access or AORTA. Last week, folks in the industry were busy with several events including CTIA, TC50, DEMO, Mobile Web Strategies, and many others. Here are the gems from the week.

Anthony Hand at Hand Interactive educates us about the screen capture techniques on various phones. Quite Handy.

James Cooper at MJelly opines on “Why South Africa is leading the mobile Internet revolution” Good insights, data, and case studies.

Tsahi Levent-Levi at VoIP Survivor posts an interview with a TD-SCDMA chipset vendor and their launch in the Chinese market during the Olympic games.

Martin Sauter at Mobile Society and author of Communications Systems for Mobile questions the use of Narrow band codecs for SIP to SIP calls.

John Boxall at Handi Mobility writes about Python S60 Bluetooth Console on Mac OSX using pictures.

Igor Faletski at Mobscure discusses some guidelines for supplying context indicators in mobile applications.

Ram Krishnan at Mobile Broadband Blog discusses mobile broadband pricing.

Carlos Enrique Ortiz points that “one click” interactions are necessary for barcodes and NFC to take off. He also has pictures from MobileWidget Camp in Austin.

Andrew Grill of London Calling talks about the Blogloc service that enables users to post their location.

My contribution to the carnival - CTIA IT and Entertainment 2008 roundup.

Finally, my vote for the best post of the week goes to Ajit Jaokar at Open Gardens who discusses cloud computing in “Cloud or Fog? The battle for supremacy in the cloud is not a dogfight but will be fought in the trenches.“

Next week, hop over to Next Generation Mobile Content hosted by Ofir Leitner for #142 COM. Until then, happy reading.

CTIA Wireless IT and Entertainment 2008 Roundup September 12, 2008

Posted by chetan in : 3G, 4G, AORTA, ARPU, BRIC, CTIA, Carriers, Enterprise Mobility, European Wireless Market, Indian Wireless Market, Japan Wireless Market, Location Based Services, M&A, Mobile Advertising, Mobile Applications, Mobile Content, Mobile Ecosystem, Mobile Entertainment, Mobile Gaming, Mobile Search, Mobile Usability, Privacy, US Wireless Market, Wireless Value Chain, Worldwide Wireless Market , 1 comment so far

CTIA Wireless IT and Entertainment 2008 Roundup

http://www.chetansharma.com/ctiawirelessit2008.htm

CTIA in pictures

San Francisco hosted the CTIA Wireless IT and Entertainment 2008 show earlier this week. In addition, there were some pre-show events like Billboard’s Mobile Entertainment Live and Mobile Web Strategies. This note summarizes our impressions from the week.

First, Let’s do the numbers CTIA released its mid-year survey results. Bob Roche and John-Paul Edgette at CTIA do a great service to the industry by compiling 6-month of useful data and making it available at each CTIA. In Summary -  262.7M subs, $14.78B in data revenues accounting for 20.3% service revenues, 75B TXT messages/month. We released our US Mobile Data Update for Q208 last month, Global Update coming later this month.

Overall Impression – This year’s show was one of the dullest in recent memory, devoid of any buzz, energy, or announcements. Maybe it was due to the 50,000 other events happening the same week (many in San Francisco). Or maybe, Bernanke’s congressional testimony is playing out in the wireless industry. Or maybe it is just conference-fatigue.

My week started early as I had the honor of giving a keynote address to a group of influential executives at major international operators and agencies worldwide at a well-organized private event. The topic was “US Mobile Advertising: Today and Tomorrow.” We delved into what’s working and what’s not and what will it take to get the industry to the next level, which players are likely to succeed and why?

Next day, I split my time between Mobile Entertainment Live organized by BillBoard and Mobile Web Strategies chaired by our friend Ajit Jaokar. While most of it was rehash of previous events, presentation by Jouko Ahvenainen of Xtract was probably the standout for me where he talked in detail about the importance of “analytics” and “intelligence” in advertising and social media. One of the interesting announcements/discussion was from Nokia regarding “Comes w/ Music” to be launched in UK next month - music subscription is bundled with the device as long as the device is from Nokia. Reliance Entertainment also announced its aggressive push into the US market.

Trip down the memory lane US Wireless Industry is celebrating 25 years of existence. Steve Largent invited Craig McCaw and John Stanton to reminiscence about the good old days - $4000 phones, hundreds of dollars of monthly bills, no roaming, 30 min talk time, obligatory 100 lbs bricksters. Craig emphasized on innovation while Stanton accurately put his finger on the big picture – US operators aren’t thinking like global companies or the media companies and can’t succeed in the new economy over the long haul. Spot On, John.

My first job was with a company that wrote the billing software for McCaw Communications in the early nineties (at that time, I was writing code for fraud prevention using RF fingerprinting for GTE, Ameritech, Bell Atlantic, Nynex, Airtouch, and the likes .. those were the days)

Open is in the Air With each CTIA over the last 18 months, carriers’ embrace of “Openness” is getting tighter and more nuanced. It is amazing how competitive threat can help disrupt the status-quo. While the keynote session sounded very scripted, each of the 3 CEOs from T-Mobile (Dotson), Sprint Nextel (Hesse), and Verizon (Lowell) are putting in place their “Open” Strategy (the current no. 1 operator was MIA). T-Mobile is launching an Apple-like App-Store next week with 50-50% rev-share which goes up to 30-70% in favor of the app developer but advertising is allowed (unlike iPhone Appstore). Streaming is also not allowed. Tricia at Moconews has more details. The balance between open network, customer care cost, and application performance can be a tricky one and everyone is tiptoeing the boiling waters carefully.

My favorite quips:

Hesse – “We have opened the network, Knock yourself out”

Lowell – “Our definition of open is irrelevant, it is what the customer wants”

Dotson – “Walled garden is a thing of the past”

It should be noted that two of the biggest success stories in the industry - iPhone and Blackberry are closed systems. Everything boils down to user-experience and value. We shouldn’t lose sight of that in the Open debate.

Yahoo’s oneConnect Marco Boerries, EVP, Yahoo! (read the piece he wrote for our Mobile Advertising book here) gave a keynote second CTIA running. These guys aren’t distracted by the Microsoft acquisition drama and remain the bright spot in an otherwise flailing organization. Over the past few months, they keep on refining their distribution and monetization strategy but they do need to attract droves of developers to make the initiative successful. Marco announced the launch of “Blueprint” – a framework for building mobile Internet apps and services. The trick is of course to attract developers. AOL is also pursuing a similar strategy.

Mobile Advertising There was a lot of discussion around mobile advertising each day with some new players emerging. Companies like Hipcricket (and many many others) are making real progress but I get a sense of “being stuck” from some of the players. Maybe, it is a function of the economy, or perhaps – fragmentation, lack of education, metrics, is keeping the industry from opening up.

CTIA released a whitepaper on 2D bar code scanning. Good to see some progress but the big question is – who takes the initiative to spend marketing dollars to educate the consumers and to make 2D bar codes pervasive in the US.

Carriers are getting more active in pursuing their mobile advertising strategies but I still see some fundamental missteps. Keep an eye on some of the work we will release later in the year to help guide the discussion, hopefully, in the right direction.

Mobile Social Networking Lot of discussion around mobile social networking (infact too much at times, even the mobile email player Visto considers itself a social networking company now), mobile only social networking, monetization challenges and opportunities. Most of the players are just aggressively focused on building an audience as quickly as possible. The monetization strategies include advertising, value added services, app store. Verizon and ATT announced their social networking strategies (built on the back of Intercasting’s platform) which essentially focus on social networking aggregation. This keeps them pretty safe and relevant. Current monetization model is that of subscription and maybe advertising down the road. For mobile only players the models varies from advertising heavy (Mocospace) to VAS heavy (mig33).

M2M The percentage of M2M companies in the mix increased compared to last time. For the first time I saw, carrier booths in M2M pavilion which was quite interesting. They clearly see this is a growing segment.

Smartphone Mania Devices like iPhone and Instinct are accounting for a disproportionately high share of the mobile download business now. And if data services is the only growth engine, why worry about launching sub-ARM9 devices, the economics is pointing towards cheaper smartphones on a fast network, it doesn’t make sense to port to 50 other devices when 80% of the revenue will come from a small subset of the devices.

For those of you attended the show, hopefully, it warmed you up for a really great mobile event being organized by GigaOM – Mobilize. Some terrific set of speakers and panels. I will be moderating two excellent panels (details below).

Your feedback is always welcome.

Thanks.

Chetan Sharma

Disclaimer: Some of the companies mentioned in this note are our clients.

New Book: Enterprise Mobility: Applications, Technologies and Strategies August 24, 2008

Posted by chetan in : 3G, 4G, AORTA, ARPU, BRIC, Carriers, Enterprise Mobility, European Wireless Market, IP, IP Strategy, Indian Wireless Market, Japan Wireless Market, Location Based Services, MVNO, Mergers and Acquisitions, Messaging, Microsoft Mobile, Mobile Applications, Mobile Content, Mobile Ecosystem, Mobile Entertainment, Mobile Gaming, Mobile Search, Mobile TV, Mobile Usability, Mobile Users, Mobile Wallet, Networks, Patent Strategies, Patent Strategy, Patents, Privacy, Smart Phones, Strategy, US Wireless Market, Unified Messaging, Wi-Fi, WiMax, Wireless Value Chain, Worldwide Wireless Market , 2 comments

Enterprise Mobility: Applications, Technologies and Strategies

IOS Press

Chapter Contribution

“Enterprise mobile product strategy using scenario planning”

SAMIMUNEER (SAP) and CHETANSHARMA

Download Chapter (154 KB)

http://www.chetansharma.com/enterprise_mobility_scenario_planning.htm

Each year, we work on strategies and product plans for our clients around the world that end up touching millions of consumers worldwide and do behind-the-scenes research, due-diligence, and analysis work on several critical deals and transactions that move our industry forward. But, rarely do we talk or write about them, due to obvious reasons.

However, last year, I got an opportunity to briefly write about some of the strategy work. On the request of Dr. Basole at Georgia Tech, my colleague Sami Muneer (Sr. Director, Enabling Solutions at SAP – responsible for all things mobile) and I drew from some of the long-term strategy and product planning work we had done for SAP to put together a paper on “Enterprise mobile product strategy using scenario planning.” SAP is the leading global enterprise player and their view of the world is both comprehensive and long-term. It was a privilege to work with their global team on the project.

Our paper is being published as a chapter in the just released book “Enterprise Mobility: Applications, Technologies and Strategies” (IOS Press, Amsterdam. 272 pages, Editor R. Basole, 2008) as part of The Tennenbaum Institute Series on Enterprise Systems. The chapter is also being published in the special issue of peer-reviewed International Knowledge Systems Management (IKSM) journal published by Georgia Tech.

The book is a collection of 13 chapters from academics and practitioners in enterprise mobility. I often use scenario planning techniques when doing long-term strategic assessment and forecasting. In this chapter, we hope to provide a framework for scenario planning in mobile that can go across verticals, applications, and services.

You can download the chapter here.

IKSM is making available all the chapters online (for free) if you register for a free one year subscription.

For those interested in reading the paper copy can order the book here.

Book Introduction

As the number of enterprises using mobile ICT increases, it becomes imperative to have a more complete understanding of what value and impact enterprise mobility has, what drives and enables it, and in what ways it can and will transform the nature and practices of work, organizational cultures, business processes, supply chains, enterprises, and potentially entire markets. Enterprise mobility is therefore a topic of great interest to both scholars and practitioners. Enterprise Mobility: Researching a new paradigm aims to contribute to and extend both our theoretical and practical understanding of enterprise mobility by exploring the necessary strategic, technological, and economic considerations, adoption and implementation motivators and inhibitors, usage contexts, social implications, human-centered design issues, support requirements, and transformative impacts. The main objective is to discuss applications, technologies, strategies, theories, frameworks, contexts, case studies, and analyses that provide insights into the growing reality of enterprise mobility for scholars and practicing managers. This volume contains thirteen articles from leading scholars and practitioners and includes an examination of the changing nature of work, work practices, and the work environment; a discussion of critical enablers of enterprise mobility; authors exploring strategic considerations; and insightful case studies of enterprise mobility across multiple domains. Together, the articles explore enterprise mobility across the entire continuum.

Enterprise mobile product strategy using scenario planning

Author(s): Sami Muneer and Chetan Sharma

The Mobile industry is changing at a rapid pace and so is the behavior of enterprise workforce which uses mobile technologies. When planning for a long-term product roadmap, one has to consider a myriad of evolution trends and forecasts to determine the probable list of product functionality and their introduction timing in the lifecycle of the product. One has to look at the technology trends by market, the competitive landscape, and the mobile worker adoption trends. However, one can only come up with a prioritized list of capabilities by taking into context the company’s own core competencies, skill sets, and overall mission. This paper looks at how mobile product companies can use scenario-planning methodology to formulate their product strategy and roadmap.

The listing of the chapters is as follows:

• Enterprise mobility: Researching a new paradigm

• The convergence of wireless, mobility, and the Internet and its relevance to enterprises

• Business mobility: A changing ecosystem

• A socio-technical perspective of mobile work

• Designing productive spaces for mobile workers: Role insights from network analysis

• Telecommuting and corporate culture: Implications for the mobile enterprise

• User requirements of mobile technology: A summary of research results

• Mobile interaction design: Integrating individual and organizational perspectives

• A comparative anatomy of mobile enterprise applications: Towards a framework of software reuse

• Protecting data on mobile devices: A taxonomy of security threats to mobile computing and review of applicable defenses

• Enterprise mobility and support outsourcing: A research model and initial findings

• Enterprise mobile product strategy using scenario planning

• The strategic value of enterprise mobility: Case study insights

• Exploring enterprise mobility: Lessons from the field

Your feedback is always welcome.

Thanks.

Chetan Sharma

US Wireless Data Market Update - Q2 2008 August 10, 2008

Posted by chetan in : 3G, 4G, AORTA, ARPU, BRIC, CTIA, Carriers, Devices, Enterprise Mobility, European Wireless Market, Indian Wireless Market, Japan Wireless Market, Location Based Services, M&A, Mergers and Acquisitions, Mobile Advertising, Mobile Applications, Mobile Content, Mobile Ecosystem, Mobile Entertainment, Mobile Gaming, Mobile Search, Mobile Usability, Smart Phones, Speaking Engagements, US Wireless Market, Wireless Value Chain, Worldwide Wireless Market , 4 comments

 

 

Download PDF (2.5 MB)

Download PPT (1.5 MB)

http://www.chetansharma.com/usmarketupdateq208.htm

The US wireless data market grew 40% in Q208 compared to Q207 to reach $8.2B in data revenues. The total for 2008 stands at $15.7B for the first six months, 38% higher than the total for the same time period in 2007. The news of Alltel acquisition, iPhone 3G, and the flat rate pricing wars dominated the news. Though the infatuation for iPhone was a few degrees lower, Apple managed to keep the device front and center of the news cycles. US again exceeded Japan in mobile data service revenues for the quarter and the market is on track to reach $34B in data revenues for 2008.

• The US Wireless data service revenues grew 8.6% Q/Q to $8.2B in Q208. Compared to Q107, the data service revenues grew 40%.
• Overall ARPU increased by $0.46. Average voice ARPU declined by $0.05 while average data ARPU grew by $0.50 or 5%.
• Verizon lead in data ARPU with $12.58 (or 24.41% of the revenues) closely followed by Sprint at $12 (or 21.4354%), AT&T at $11.59 (or 22.91%) and T-Mobile at $8.60 (or 17%).
• The strongest growth in Q208 came from Verizon with 13% increase in data revenues from Q108. Verizon generated an industry record $2.6B in data revenues closely followed by AT&T at $2.5B. Both AT&T and Verizon are on target to exceed $10B in data revenues for the year for the first time by any operator worldwide besides NTT DoCoMo (the two US carriers are already close to 50% of the target). AT&T and Verizon now account for 62% of the market data services revenues. Sprint reversed its decline in data revenues during last quarter to increase its data revenues by 3% in Q208. T-Mobile registered a 5% uptick.
• The average industry % contribution of data to service revenues exceeded 21% and now stands at 21.41%. A year ago, the % contribution stood at approximately 17%.
• The number of data subscribers has been on the rise with Verizon leading the way. At the end of Q208, Verizon had that 49.6M (or 72%) data subscribers. Verizon, AT&T and T-Mobile subscribers joined to send over 169 Billion text messages in Q208 translating into almost a message every 2 hours or so. This compared to users in Philippines where average routinely surpasses a message every hour.
• In terms of net-adds, Verizon continued to lead with 1.5M net-adds again edging AT&T by 200K subscribers for the quarter.
• For the first time, T-Mobile USA entered the top 10 rankings of global mobile operators by data revenues replacing SK Telecom which suffered decline for the second straight quarter. In fact, SKT got pushed to the 12th spot by Orange France. The top three US carriers again maintained their respective rankings amongst the top 10 global carriers in terms of data revenues. For the quarter, Verizon, AT&T, and Sprint Nextel stood at #4, 5, and 6 respectively with Verizon and AT&T closing in on China Mobile (2nd) and KDDI (3rd). AT&T and Verizon are in the select group of five global operators who are now generating $2B or more in data revenues/quarter (the other three are NTT DoCoMo, China Mobile, and KDDI).
• Non-messaging continues to grab 50-60% of the data revenues for the US carriers.
• The flat-rate pricing movement that was started by Willcom in Japan which moved to Europe started to enter the US market with industry wide flat-rate pricing plans that included data. Sprint has been the most aggressive with its “Simply Everything” plans that include data services. 30% of its $100 plan is assigned to data revenues (for accounting purposes).
• Q208 saw the blockbuster acquisition of Alltel by Verizon which is likely to close by end of the year. The $28B acquisition will catapult Verizon ahead of AT&T in total number of subscribers by a big margin (10M or so) and make it a leader in almost all major categories.
• There continues to be tremendous activity in the area of Mobile Advertising. AdInfuse, Admob, Amobee, Millennial Media, Nokia, Rhythm New Media, Yahoo, and others ran compelling campaigns. There was also meaningful activity on the carrier front with industry wide initiatives.

• Venture money experienced a decline into the mobile sector. During the first half of the year, private wireless companies announced $1.8B in 173 financings, compared to $2.7B in 209 financings for the same time period last year. (Source: Rutberg)
• Nokia eclipsed 100M unit sale in Q208 for the fifth straight quarter. It sold over 122M handsets in Q208 (out of the total 297M), almost as many as the next four combined. Nokia’s global market share edged past 41%. Samsung at 15%, Motorola with 9.5%, LG with 9.3% and Sony Ericsson with 8% rounded out the top five. For the year, the industry looks to again eclipse the 1 billion handset mark for 2008
• 3G penetration in the US went past 30% in Q208, with Verizon leading the pack with over 60% 3G subscriber penetration compared to 25% 3G subscriber penetration at AT&T. T-Mobile is slowly expanding its 3G coverage. 3G subs have over $23 in data ARPU. These trends are expected and the diffusion of mobile broadband will continue to create new opportunities and revenues for the ecosystem.
• Apple announced a 3G iPhone in June and launched an aggressive expansion plan to reach 70+ countries. The broadband and appstore capabilities are quite attractive to consumers and it shows. VPN and direct access to Exchange will get many more users into the mix and IT folks less apprehensive. The clearcut business model of 30/70 split is also attractive. Apple is likely to announce in Sept (may wait for its quarterly results in Oct) that it has reached the 10M goal for iPhone.
• Feeling the threat from Apple and Google, Nokia bought the remaining portion of Symbian and announced the plan to open-source the OS, making things interesting in the wireless ecosystem. It puts Microsoft on the defensive and will be forced to reduce its licensing fee per device closer to zero. While Apple basked in the glow of iPhone 2.0, Google spent time swatting rumors of Android delay. Giving the changing dynamics in the industry, Google might be forced to play its gPhone hand earlier than it had anticipated.
• After raising $14.5B from friends and family, Clearwire’s net-adds dropped in Q208. It needs to get its content and handset strategy in place in short-order.
• In a sign of convergence battles to come, T-Mobile’s @Home and Sprint’s Femto cell initiatives started to take hold. Cable operators are also aggressively seeking triple-play by providing the wireless component of the service.

Global update

• China and India added approximately 52M subscriptions combined in Q208 with China marginally edging out India. For the year, both countries have added almost identical number of subscriptions (53M). By comparison, US added 7.5M for the same time period.
• NTT DoCoMo continues to dominate the wireless data revenues rankings with almost $3.4B in data services revenue in Q208. Almost 40% of its revenue now comes from data services. DoCoMo also crossed 84% in 3G penetration in Q208 and is expected to cross 90% by early 2009.
• Most of the major carriers around the world have double digit percentage contribution to their overall ARPU from data services. Operators like KDDI, DoCoMo, and O2 UK are consistently topping 30%.

          More details in our worldwide wireless data market update in our Global Wireless Data Market Update Sept 2008.

Your feedback is always welcome.

Thanks.

Chetan Sharma

Disclaimer: Some of the companies mentioned in this note are our clients.

The Larry Weber Show: Mobile Advertising and Wireless Technology August 5, 2008

Posted by chetan in : 3G, AORTA, Carriers, European Wireless Market, Intellectual Property, Microsoft Mobile, Mobile Advertising, Mobile Applications, Mobile Content, Mobile Ecosystem, Mobile Entertainment, Mobile Gaming, Mobile Search, Mobile TV, Speaking Engagements, US Wireless Market, Wireless Value Chain, Worldwide Wireless Market , add a comment

The legendary Larry Weber interviewed me for his Show “MarketEdge with Larry Weber.” It is live now over at Webmaster Radio. The topic of discussion was of course “Mobile Advertising and its implications to the mobile ecosystem.”

Enjoy!

Webmaster Radio
Mobile Advertising & Wireless Technology Chetan Sharma on Mobile Advertising, the topic of his new book called Wireless Broadband Technology: Conflict and Convergence Show Host: Larry Weber Show: Market Edge Channel: Internet Marketing

Bellagio Presentation August 4, 2008

Posted by chetan in : 3G, ARPU, BRIC, Carriers, European Wireless Market, Indian Wireless Market, Intellectual Property, Japan Wireless Market, Location Based Services, Mobile Advertising, Mobile Applications, Mobile Content, Mobile Ecosystem, Mobile Search, US Wireless Market, Wireless Value Chain, Worldwide Wireless Market , add a comment

2008 in review - revisiting annual predictions July 31, 2008

Posted by chetan in : 3G, AORTA, ARPU, Carriers, Intellectual Property, MVNO, Mobile Advertising, Mobile Applications, Mobile Content, Mobile Ecosystem, Mobile Entertainment, Mobile Gaming, Mobile Search, Mobile TV, Mobile Usability, US Wireless Market, Unified Messaging, Wireless Value Chain, Worldwide Wireless Market , add a comment

At the turn of the year, we asked a number of industry insiders to opine on upcoming trends for 2008. Below is the summary of survey. Full results here.

Perhaps, it is time to revisit. Updated comments in italics.

1. Will Google introduce a Google Branded Phone in 2008?

Will it? Won�t it? 44.5% gave it a 75% or higher chance of happening while 40% thought it ain�t happening. GPhone is a temptation Google will find hard to resist though a lot will depend on how various initiatives and partnerships shape-up on the ground. In any case, expect another major announcement in the next 2-3 months.

Opinions were mixed. Given the problems with the ecosystem, delay in launch, and unclear business models, while the probability of GPhone launch has gone up, chances for a 2008 launch remain low. Google would want the ecosystem to give it a shot before deciding to compete with them.

2. Will Google play to win in the 700MHz Spectrum Auction?

Google has played the spectrum chess game effectively. Almost 50% respondents gave it a 75% or higher chance of Google winning the bid. Though expectations are high, Google is unlikely to play to win. Services business is not their cup of tea, they could still fund the Clearwire-Sprint deal but that investment can be spent differently to get better end-results, i.e. mobile ad revenue.

We didn’t believe that Google is playing the game to win, only wanted to be an irritant to his fellow brethren. As expected, they funded the Clearwire-Sprint deal.

3. Will Microsoft launch its own mobile phone?

Unless Google comes out with GPhone, Microsoft will stay content with its operator distribution strategy. 63% of respondents gave it less than a 25% chance of Microsoft releasing their own phone. If GPhone comes out and gets some traction, expect Microsoft to get its �fast follower� strategy into high gear.

I think Microsoft is taking a “wait and see” approach on this one and is likely to come out with something once GPhone is out. Remember Zune.

4. Will Mobile Payments get traction in North America and Western Europe?

Only 9% thought it is a sure bet for 2008. True mobile commerce hasn�t really started in the western world. While there are significant movements, 2008 will just be a �lay the groundwork� year for mobile payments.

Even from “laying the ground work” point of view, we seem to be behind. Number of trials and activity though, expect to see some noticeable launches in first half of 2009.

5. Will WiMAX regroup from its setbacks?

Only 35% gave it a 75% or higher chance (of WiMAX resurrecting itself esp. in the US in 2008). A lot depends on how Mr. Hesse deals with Sprint�s WiMAX business. Indications are there will be a deal with Clearwire to off-load the risks via some external investment (Google?).

Well, Mr. Hesse dealt his hand and now all eyes are on Mr. McCaw - can he deliver?

6. Will Helio survive 2008?

Almost 70% respondents thought Helio won�t make it. Given the flameout of some of the prominent new-generation MVNOs, it is hard to see how Helio will see 2009. It will all come down to how persistent is SK Telecom. Earthlink doesn�t have the bank balance to keep funding this initiative.

Well, majority thought, Helio won’t be around and SKT realized it too and sold the unit to Virgin Mobile. At least, it didn’t have to file chapter 11.

7. Will Verizon truly open-up its garden for third-party visitations?

Only 5% thought it is a sure bet for 2008. Verizon�s open posturing was more to ward off any regulators and to improve its image. There is unlikely to be any meaningful progress on this front this year.

Hardly anyone thought that VZ is serious and not much has happened on that front just yet.

8. Will 2008 be the inflection year for Mobile Advertising?

42% gave Mobile Advertising a 75% or higher chance for rapid growth. Market will mature, more consolidation, some privacy gaffes but overall things are looking up for mobile advertising.

There is definitely growth in the Mobile Advertising segment. Inflection point is in the eyes of the beholder. I say, we will make pretty good progress this year but mobile ad spend will still be < 1% of the overall mix. Still lots of foundation work need to be done by the industry. Almost every serious carrier, advertiser, agency, middleware, online player is involved in mobile advertising and it is just a matter of time before things get sorted out.

9. Will Femto-Cells gain any significant momentum in 2008?

It will be an introduction and experimentation year, so no significant traction is expected. Over 52% thought Femto-Cells will be just a buzz word in 2008.

Well, Sprint launched Femto-Cells but it will be a while before they become pervasive.

10. Will Nokia be able to extract iPhone-style rev-share from carriers in 2008?

Less than 20% thought Nokia will be able to do an Apple when it comes to rev-share arrangements. For OEMs, going direct to the consumers was considered treachery to the sacrosanct relationship with the operators. Until Apple showed up with iPhone. Now, Nokia is putting its services strategy in motion and is building a direct relationship with the consumers worldwide and it has a good shot at pulling it off though it will be a long haul.

Given that Apple prudently reversed its business model, the chances of any other OEM extracting iPhone 1.0 type rev-share are going to almost zero.

11. Will Palm survive 2008?

Only 8% gave it a 100% chance of surviving 08 as an independent entity. It will be difficult for Palm to stay in a status-quo mode. They desperately need a hit device that can give them some breathing room.  Given all the operational and strategic problems the company is having, a sale is likely.

Most thought (including yours truly) that Palm will have a difficult time surviving 08. However, with some of its recent launches have put some life back into the company and it might go on for a few more quarters. The problems and challenges are still quite stark.

12. Will iPhone truly open up?

Over 45% thought iPhone won�t open-up in any meaningful way. Apple has built-up one of the most profitable closed empires in the digital world. Are they about open things up? While the iPhone SDK is scheduled for early 08, don�t hold your breath on accessing the critical native APIs.

Apple’s Appstore is clearly an idea of the best open closed systems out there. If the closed garden is done well with open flowers can flourish. The system still closed but you can access a number of device APIs to make it worthwhile.

13. Will there be more unsubsidized devices introduced in the US market in 2008?

Almost 49% thought we are likely to see another unsubsidized device in the US market this year. Nokia is looking to go direct and some GSM handset manufacturers are likely to entertain the idea of testing the market with unsubsidized devices.

Given that Apple quickly reversed itself with iPhone 3G, we are unlikely to see unsubsidized devices for some time to come.

14. Will Mobile TV move the needle in 2008?

Almost 70% thought mobile TV won�t make much of a difference in 08.Though AT&T is slated to introduce MediaFLO to join Verizon in the Mobile TV services market, lack of devices and better pricing models will hinder wide adoption in 2008. However, downloadable video and VOD content will experience significant growth.

Mobile TV remains plagued with unreasonable business models and pricing plans. Until that is fixed, this will remain a niche hobby for most.

15. Will Android make a dent in handset shipments in 2008?

Only 15% gave it a more than 75% chance this year. It is going to take some time for Android plans to mature and materialize. Don�t see any material impact in 08.

We didn’t think Android will make progress in 08 beyond some minor launches. Even they seem uncertain and 08 is not their year.

We will do another survey towards the end of the year, look forward to your participation then. Thanks.

eHealth Connection in Bellagio, Italy July 28, 2008

Posted by chetan in : 3G, ARPU, BRIC, Carriers, Intellectual Property, Mobile Ecosystem, Worldwide Wireless Market , 7 comments

Week 3 kicked off today in Bellagio, Italy as part of The Rockefeller Foundation’s month long conference on eHealth.

Some more info below:

mHealth and Mobile Telemedicine - an Overview

Background Papers: 

Sizing the Business Potential.pdf

Relationship among Economic Development.pdf

mHealth: A potential tool in India.pdf

mHealth: A Developing Country Perspective

Current Status of eHealth Initiatives in India

Mobile Services Evolution: 2008 - 2018

Related Links: 

mHealth and Mobile Telemedicine - Conference Wiki

Organized by the United Nations Foundation, Vodafone Group Foundation and Telemedicine Society of India
July 27-August 1, 2008

Mobile electronic health tools such as cell phones and telemedicine technologies are rapidly transforming the face and context of health care service delivery around the world. Currently, there are over 3.5 billion mobile phones in use across the globe; this figure is set to double in the next decade. At the same time, telemedicine�s role in clinical care, education, research, and training in the health sector continues to grow from continent to continent.

Mobile phone use in particular is exploding across the developing world, offering the opportunity to leapfrog other applications and services on both the health and technology fronts. As United Nations Foundation President Timothy E. Wirth emphasizes, the power of these technologies to improve health and the human condition cannot be underestimated: �Modern telecommunications, and the creative use of it, has the power to change lives and help�. solve some of the world�s biggest challenges.�

Telemedicine is the use of medical information exchanged from one site to another via electronic communications to improve patients� health status or for educational purposes. It includes consultative, diagnostic, and treatment services. Mobile health information technology (mHealth) typically refers to portable devices with the capability to create, store, retrieve, and transmit data in real time between end users for the purpose of improving patient safety and quality of care. The flow of mobile health information is characterized by portable hardware coupled with software applications and patient data that flows across wireless networks. Mobile health enables clinical access to a variety of major software applications central to patient care and subsequently increases clinicians� reach, mobility, and ease of information access, regardless of location. For example, a clinician might use a mobile device to access a patient�s electronic health record (EHR), write and transmit prescriptions to a pharmacy, interact with patient treatment plans, communicate public health data, order diagnostic tests, review labs, or access medical references. Data transmission is realized by technologies common in everyday life including blue tooth, cell phone, infra-red, wifi, and wired technologies, all of which operate as part of a network. Mobile devices can be helpful across the health care spectrum�transmitting vital information quickly during an acute public health crisis or being used for on-going needs such as education and training. When utilized for patient care, mobile devices are credited with improving patient safety by eliminating errors commonly associated with paper-based medical records and enhancing the continuity of care. In addition to improved patient outcomes, workflow and administrative efficiencies from the use of mobile devices can produce cost savings for the user or user organization.

Both telemedicine and mobile health are becoming more common around the globe and many countries, particularly in the developing world, are interested in the reality and potential of mobile technology and telemedicine convergence.

This conference week will build the case and define the roadmap for mHealth and mobile telemedicine in the Global South by

� Examining the current and future landscape of mHealth and mobile telemedicine

� Assessing the priority issues for mHealth and mobile telemedicine

� Documenting the impact of mHealth on development and health care delivery and reach

� Discussing mHealth and telemedicine markets and scaling, highlighting Global South opportunities and challenges

� Focusing on imperatives for national-level health data collection process through mobile devices

� Exploring critical success factors and incentives for local implementations

� Creating a collective declaration of action

� Seeding a multi-sector partnership dedicated to designing, funding, and advancing mobile service projects in the Global South

The United Nations Foundation (UN Foundation), the Vodafone Group Foundation, and the Telemedicine Society of India will co-convene the mHealth and Mobile Telemedicine conference. The UN Foundation acts to meet the most pressing health, humanitarian, socioeconomic, and environmental challenges of the 21st century through the support of the United Nations, new and innovative public-private partnerships, advocacy, and grantmaking.

The Vodafone Group Foundation and its technology partnership with the UN Foundation, established in 2005, have created strategic technology programs to strengthen the UN�s humanitarian efforts worldwide.

The Telemedicine Society of India was created in 2006 with the objectives of promoting and encouraging development, advancement, and research in the science of telemedicine and the application of telemedicine technology in clinical care, education, and research in the health sector of India.

I will be presenting my paper on Mobile Services Evolution 2008-2018 tomorrow AM. If you are interested in the slides, let me know.

New Paper: Mobile Services Evolution 2008-2018 July 11, 2008

Posted by chetan in : 3G, AORTA, ARPU, BRIC, CTIA, Carriers, Intellectual Property, Japan Wireless Market, MVNO, Mobile Advertising, Mobile Applications, Mobile Content, Mobile Ecosystem, Smart Phones, Speaking Engagements, US Wireless Market, Wi-Fi, WiMax, Wireless Value Chain, Worldwide Wireless Market , 2 comments

Mobile Services Evolution 2008-2018

Bellagio, Italy. July 13 - Aug 1, 2008

This project has been made possible by the generous funding from THE UNITED NATIONS FOUNDATION Download PDF

 

http://www.chetansharma.com/UNF-MobileServicesEvolution.htm

This weekend in Bellagio, Italy begins a 4 week long dialogue on the subject of eHealth. The Conference - Making the eHealth Connection: Global Partnerships, Local solutions is being organized by the eminent Rockefeller Foundation. It will bring in experts and organizations from around the world to discuss, share, develop, agree on solutions going forward. Each week deals with a different nuance of the eHealth framework. This will allow for an in-depth study and discussion. Full conference info here.

Week 3 deals with mHealth and Mobile Telemedicine being organized by The UN Foundation, Vodafone Group Foundation, and the Telemedicine Society of India. As part of this conference The Rockefeller Foundation and its partners have released a series of white papers on various subjects. I was asked by The UN Foundation to look into the potential Mobile Services Evolution going forward and how a platform could be developed that will enable a number of applications focused on enterprise, health, public safety and associated sub-segments. While it is difficult to predict with any precision what might happen 10 years from now, one can try to understand the evolution of technologies, business models and their interrelated ecosystems and see the impact on various vertical segments where we use technology to solve some basic problems. Most of the time, technology itself doesn’t cut it, it requires partnerships, collapsing of the bureaucracy, innovative funding means, and just the burning desire to make a difference that matter the most. I strongly believe in Mobile’s central role in a number of social and public services. Mobile Services Evolution 2008-2018 is a small effort to forward that discussion.

Abstract

Over the last 10 years, the progress made in the global mobile industry has been truly stunning. Mobile device ownership has gone from being a luxury item to necessity as the feverish rate of adoption has spread mobile technologies into every corner of the world. As we look into the next 10 years, it is certain that the mobile phone will be used for much more than just voice communications. There is an opportunity for private institutions and public enterprises to build a vision of cohesive mobile services platform that enables and engages the masses to both fundamentally enhance the quality of their daily existence as well as lead to new opportunities globally. This paper takes a look at the potential evolution of mobile technology and services over the course of the next 10 years and discusses an M-Services framework for building and deploying diverse mobile services. The paper also looks into the challenges of such an endeavor and steps that will be needed to achieve the vision.

Table of Content

 

Abstract	3
Introduction	4
Mobile device: The Remote control of our lives	5
Mobile Technology Evolution 2008-2018	7
Deployment and adoption of mobile technologies in the developing countries	9
Mobile Services Platform	10
What does it take to make it happen?	15
Conclusions and Recommendations	18

 

Download Complete Paper - PDF

Thanks to THE UNITED NATIONS FOUNDATION for making this work possible. I will be presenting the paper at the conference later this month.

Your feedback is always welcome.

Thanks

Chetan Sharma

NY Times Article: Apple Aims for the Masses With a Cheaper iPhone June 10, 2008

Posted by chetan in : 3G, Carriers, Smart Phones, US Wireless Market, Wireless Value Chain, Worldwide Wireless Market , add a comment

This article by John Markoff appears in today�s NY Times. I think Apple has done a pretty good job with the 3G iPhone launch. Steve Jobs is quite pragmatic and adjusts his strategy based on real data. Changing

the business model and pricing is testament to that.

Kimberly White/Reuters

Images from a Major League Baseball game were shown on an iPhone during Steven P. Jobs�s speech on Monday, when he revealed a new model of the phone, priced as low as $199.

Apple Aims for the Masses With a Cheaper iPhone

http://www.nytimes.com/2008/06/10/technology/10apple.html

By JOHN MARKOFF

Published: June 10, 2008

SAN FRANCISCO � Steven P. Jobs, chief executive of Apple, introduced a new cheaper iPhone model that navigates the Internet more quickly, expanded its distribution overseas and displayed a range of new applications and services in order to establish Apple as a major player in the cellphone industry.

Apple, the maker of consumer electronics and computer equipment, had set a goal of selling 10 million iPhones in 2008, which would establish it as one of the major smartphone makers in the less than two years since it began shipping the original iPhone. Apple has sold six million phones globally since its introduction.

Analysts said that Mr. Jobs, one of the world�s best product marketers, had largely accomplished what he set out to do and they welcomed the moves he outlined in a presentation before software developers on Monday.

�This is the phone that has changed phones forever,� Mr. Jobs said.

Mr. Jobs said the new iPhone 3G, to be available in the United States through AT&T beginning on July 11, will sell for $199 for the 8-gigabyte model and $299 for a 16-gigabyte model. He said the biggest barrier to people buying the phone had been price.

Analysts and industry executives said they believed the lower prices would bring in new consumers who had been put off by its $399 price. �The price is clearly correct,� said Mike McGuire, a research vice president at Gartner, a market research firm based in San Jose, Calif.

As widely anticipated, the phone will run on so-called 3G wireless networks that allow much faster Internet connections than the original iPhone. During a 110-minute presentation, Mr. Jobs went to some lengths to compare the speed of the new iPhone 3G to the current phone and to rival phones like the Nokia N95 and the Palm Treo 750. He called downloads �amazingly zippy.�

The phone, sleeker than the original, will also have built-in Global Positioning System capability to allow location-based services. It will also have a longer battery life in some cases, five hours for talking on the 3G network and 24 hours for playing music on the phone.

The announcements came on the opening day of Apple�s Worldwide Developers Conference, where several developers showed off software that turned the iPhone into a game console and a musical instrument. Others demonstrated programs that used the phone�s ability to locate its users on a map.

At one point during his demonstration, Mr. Jobs showed a tracking feature making it possible to watch on a Google map as an iPhone user drove down Lombard Street, the twisty tourist attraction in San Francisco.

Mr. Jobs also indirectly challenged Microsoft with a mobile Web service call MobileMe, intended to permit a user to synchronize a phone, calendar and contact information on the iPhone and multiple devices including PCs and other iPhones. The service, which will costs $99 a year and comes with 20 gigabytes of data storage, is similar to a service offered by Microsoft.

Apple�s obstacle in offering the new service is that its competitors, like Google, offer similar services for less. Google offers 10 gigabytes of e-mail storage for $20 a year.

Apple announced that it would begin selling the iPhone in 70 countries this summer; the current phone is being sold in six countries.

�Given the feature set, ecosystem partners, launch countries and the pricing of the iPhone, they are likely to hit the 10 million mark by September-October,� said Chetan Sharma, an independent consultant on the wireless data communications industry.

The company, based in Cupertino, Calif., announced on Monday in a regulatory filing that it would sell the 3G phones under different business arrangements in the United States. In the past, Apple shared service plan revenue with AT&T and other cellular firms. The second-generation iPhone will be sold without the recurring revenue streams and without the exclusivity arrangements it was previously able to command.

While trying to convince cellular carriers around the world that they should carry the iPhone, Apple realized that it needed to change the financial deal that it had with the carriers in the first six countries.

�We�ve changed our business model, from getting a cut of the future revenues to just a more traditional model,� Mr. Jobs said in an interview on Monday. �That�s enabled us to roll out around the world much faster.�

AT&T said it would subsidize the phones to attract consumers. Under the plan, unlimited iPhone 3G data plans for consumers will be available for $30 a month, in addition to voice plans starting at $40. Business users will be charged $45 a month for data.

By giving back the revenue to the carriers, which they may use for subsidies, Apple is hoping to dramatically increase its volume, as well as sell more Macintosh computers to iPhone users.

�It�s not about the iPhone,� said Charles Wolf, a financial analyst at Needham & Company. �There�s a tradeoff that Apple is making. The iPhone halo effect will be far more powerful than the iPod halo effect was. It�s going to stimulate Mac sales among iPhone users.�

Damon Darlin contributed reporting.

3G iPhone today? June 9, 2008

Posted by chetan in : 3G, AORTA, Carriers, Mobile Content, Mobile TV, US Wireless Market , add a comment

In all likelihood, King Jobs will be unveiling the 3G iPhone today. Given the user behavior on iPhone, almost any company involved in mobile data and value added services has built an app for the phone even though the subscriber base is limited. The reason is user experience - many times better than anything else available in the market. Like this new service called vSNAX from Rhythm New Media - a mobile advertising company.

• vSNAX’s clip browser enables rapid browsing and channel surfing while still watching your selected clip in the background (swipe up and down to switch channels, swipe left and right on the thumbnails to view clips within the selected channel)
• vSNAX’s custom designed video controls pop up when you tap the screen while watching a video, tapping on the orange button on the bottom right brings up the clip browser
• vSNAX is ad funded by short pre roll video ads similar to Rhythm�s other services.

(Source: Rhythm New Media)

NY Times: The Guessing Game Has Begun on the Next iPhone May 28, 2008

Posted by chetan in : 3G, Carriers, Mobile Advertising, Mobile Applications, US Wireless Market, Worldwide Wireless Market , add a comment

John Markoff of NY Times interviewed me for this piece. It will appear in tomorrow’s newspaper.

http://www.nytimes.com/2008/05/28/technology/28apple.html

The Guessing Game Has Begun on the Next iPhone

By JOHN MARKOFF

SAN FRANCISCO � Can Steven P. Jobs top the iPhone … with another iPhone?

Last June, Mr. Jobs began selling what has become one of the most talked-about consumer products in history. Now he faces a new challenge as Apple prepares to introduce an updated version of the phone next month.

After almost a year of strong sales that have made it one of the dominant smartphones in the United States, the iPhone has settled down to a less-than-spectacular pace: roughly 600,000 units a month, according to the company.

Apple, based in Cupertino, Calif., had shipped about 5.5 million phones by the end of March, the most recent figures it has released. It sold just 1.7 million phones in the first three months of this year, meaning it must sell more than 8 million phones to reach Mr. Jobs�s publicly stated goal of selling 10 million iPhones in 2008.

�They�re going to have a difficult time� hitting that number, said Edward Snyder, an analyst at Charter Equity Research. He said that Nokia, the world�s largest maker of cellphones, sells more phones every week than Apple has sold since the iPhone�s introduction.

So what could Apple�s impresario have up his sleeve to pick up the pace � and to keep the second-generation iPhone from being a letdown?

Although the company will not publicly confirm the arrival of a second iPhone, Apple watchers have concluded that a new version will be introduced June 9, the opening day of Apple�s Worldwide Developers Conference.

Apparently in preparation for the event, stocks of the existing iPhone have been dwindling in the last month.

Although AT&T stores still have phones in stock, according to a company spokesman, the supply has largely dried up in Apple�s retail outlets, and the phones are no longer available through the company�s online store.

Apple may be trying to avoid the anger it faced last September when it cut the iPhone�s price by $200 just two months after it went on sale, making early buyers feel cheated. Mr. Jobs offered those customers a $100 store credit.

Cutting down on supply means fewer angry buyers when their new phone is suddenly obsolete.

�You can say what you want about Steve Jobs, but he�s learning from his mistakes,� said Roger Entner, a senior vice president at IAG Nielsen, a market research firm. �They are cleaning out the supply channel.�

Even as supplies shrink, Apple has been signing a series of deals with cellphone network providers around the world. On Tuesday the cellular operator TeliaSonera said it would offer the iPhone in seven countries, including Sweden, Norway and Denmark.

The only major countries without an iPhone distribution agreement are Japan, Russia and China.

Meanwhile the Apple rumor mill has wound up to a fever pitch in recent weeks with speculation about the new phone�s features.

One Web site that tracks imports even decided that shipping manifests indicated that the company had already brought millions of iPhones into the country in dozens of seaborne shipping containers. Industry executives, however, said this would be an odd move for Apple, which in the past has introduced products by air � shipping the first batch at the last moment.

Both Mr. Jobs and Randall L. Stephenson, the chief executive of Apple�s partner AT&T, have promised a new iPhone model this year that would run on a high-speed wireless data network. AT&T is building such a network, which uses technology known as 3G and is intended to support a range of new applications, including mobile digital video. The company said last week that the network would be largely finished by the end of June.

But analysts say faster downloads may not be enough to touch off a new wave of consumer interest in the iPhone.

�Subscribers don�t care what the radio interface of their cellular phone is,� Mr. Snyder said.

If he is to rekindle the excitement that greeted the iPhone�s introduction, Mr. Jobs is likely to need something else. So far, he has been successful in hiding any surprise features from the dozens of Web sites and bloggers that track the company�s new products.

There has been speculation about a higher-resolution camera, possible support for digital video recording, a slightly bulkier and more curved case, and the addition of a global positioning system receiver that would allow new Web services tied to a person�s location.

Mr. Jobs is certain to make much of the availability of many new iPhone programs that Apple will begin selling through its iTunes store in the coming months. He could also accelerate sales by cutting the phone�s price or letting operators offer subsidies, as they do with many other phones. In the United States the phone now costs $399 or $499 depending on the amount of memory.

Bells and whistles aside, the new phone may have a few new shortcomings as well. Company executives have acknowledged that the new 3G networks will be a challenge for its engineers, because using them burns up more battery power compared with the slower Edge networks used by current iPhones.

IPhone users have turned out to be prodigious consumers of wireless data. For example, the iPhone customers of T-Mobile, the German cellular operator, consume 30 times more data than its other wireless customers, according to Chetan Sharma, an independent wireless industry analyst.

Mr. Sharma estimates that iPhone users in the United States consume two and a half to three times more data than users of other cellphones. Faster networks could widen that gap and further extend the iPhone�s influence in the telecommunications world.

�IPhone is not only having an impact on data revenues,� he said, �but also on device design, mobile advertising road maps, and applications and services that are being contemplated for the future.�

US Wireless Data Market Update - Q1 2008 May 18, 2008

Posted by chetan in : 3G, AORTA, Carriers, Enterprise Mobility, European Wireless Market, Indian Wireless Market, Intellectual Property, International Trade, Japan Wireless Market, M&A, Mobile Advertising, Mobile Applications, Mobile Content, Mobile Ecosystem, Mobile Entertainment, Mobile Gaming, Mobile Search, Mobile TV, Mobile Usability, US Wireless Market, Wi-Fi, WiMax, Wireless Value Chain, Worldwide Wireless Market , 1 comment so far

US Wireless Data Market Update - Q1 2008

Download PDF (2.32 MB)

Download PPT (1.28 MB)

http://www.chetansharma.com/usmarketupdateq108.htm

The US wireless data market grew 38% in Q108 compared to Q107 to reach $7.5B in data revenues. iPhone is not only having an impact on data revenues but also on device design, mobile advertising roadmaps, and applications and services that are being contemplated for future. US exceeded Japan in mobile data service revenues for the quarter and the market is expected to reach $34B in data revenues in 2008.

• The US Wireless data service revenues grew 7.5% Q/Q to $7.5B in Q108. Compared to Q107, the data service revenues grew 38%.
• Overall ARPU declined by $1.12 and for the first time since Q405, the average ARPU dropped more than a dollar Q/Q. Average voice ARPU declined by almost $1.50 while average data ARPU inched up by $0.49 or 5%.
• Verizon lead in data ARPU with $11.94 (or 23.37% of the revenues) closely followed by Sprint at $11.50 (or 20.54%), AT&T at $10.80 (or 21.52%) and T-Mobile at $8.50 (or 17%).
• The strongest growth in Q108 came from AT&T with 15% and 53% increase in data revenues from Q407 and Q107 respectively. Both AT&T and Verizon generated $2.3B in data revenues and are on target to exceed $10B in data revenues for the year for the first time by any operator worldwide besides NTT DoCoMo. AT&T and Verizon now account for 61% of the market data services revenues. Verizon and T-Mobile registered 10% increase in data revenues from Q407 while Sprint�s declined by 6%.
• The average industry % contribution of data to service revenues exceeded 20% and now stands at 20.62%.
• The number of data subscribers has been on the rise with Verizon leading the way. At the end of Q108, Verizon had that 48.1M (or 72%) data subscribers. Verizon and AT&T subscribers joined to send over 100 Billion text messages in Q108 translating into almost a message every 3 hours. This compared to users in Philippines where average routinely surpasses a message every hour.
• In terms of net-adds, T-Mobile was helped by SunCom acquisition and crossed the 30M subscription mark. Verizon regained its quarterly net-adds title from AT&T by edging its rival 1.5M to 1.2M. Sprint lost customers again, this time exceeding 1M. In March, the US market also slipped behind India to third position in terms of total number of subscriptions (India is predominantly a prepaid market while US is a postpaid market).
• The top three US carriers again maintained their respective rankings amongst the top 10 global carriers in terms of data revenues. For the quarter, Verizon, AT&T, and Sprint Nextel stood at #4, 5, and 6 respectively. AT&T and Verizon are in the select group of five global operators who are now generating $2B or more in data revenues/quarter (the other three are NTT DoCoMo, China Mobile, and KDDI).
• Non-messaging data revenues continue to be in the 50-60% (of the data revenues) range for the US carriers.
• The eagerly anticipated 700 MHz played out as we expected with Google doing enough to make Verizon pay more and kick-in the �open-gardens� provisions. However, the actual impact on the market dynamics is likely to be negligible. It did however, help open the �open� debate in the industry.
• There continues to be tremendous activity in the area of Mobile Advertising. While fending off the Microsoft acquisition, Yahoo is busy creating some compelling applications and is stitching together carrier deals around the world.

• Venture money continued to flow into the mobile sector with over $1.5B investment in Q108 (Source: Rutberg). Location Services, Mobile Personalization, Mobile Video, Mobile Search and Advertising, Semiconductor, Carrier infrastructure, Device design and development are hot areas.
• Nokia eclipsed 100M unit sale in Q108 for the fourth straight quarter. It sold over 115M handsets in Q108, more than the next three handset manufacturers combined. Nokia�s global market share stood at 39%. For the year, the industry looks to again eclipse the 1 billion handset mark for 2008
• 3G penetration in the US was approaching 30% in Q108, with Verizon leading the pack with over 56% 3G subscriber penetration. T-Mobile finally did its 3G launch in limited cities with plans for expansion in 08. 3G subs have over $20 in data ARPU accounting for 30% contribution to the overall ARPU from such subs. These trends are expected and the diffusion of mobile broadband will continue to create new opportunities and revenues for the ecosystem.
• Apple is slated to announce a 3G iPhone next month, has been aggressively expanding the distribution partners, and is expected to blow past the 10M unit (it is already past 5M) sale mark easily by the year-end especially as operators consider giving rebates to attract potential users and their mobile data usage.
• As expected, Clearwire and Sprint banded together to raise $14.5B from friends and family which included the likes of Google, Comcast, Time Warner and others. IF the companies can execute on their strategy in 2008/9 and get the devices out in the market without messing up with pricing, this venture can be quite disruptive to the market much more than any other open initiative.

Global update

• China and India added approximately 55M subscriptions combined in Q108 with India marginally edging out China with a whopping 10.16M net-adds in March (probably for the first time history, monthly net-adds for country have exceeded 10M). By comparison, US added 4.5M in Q1
• NTT DoCoMo continues to dominate the wireless data revenues rankings with over $3.4B in data services revenue in Q108. 35.7% of its revenue now comes from data services. DoCoMo also crossed 80% in 3G penetration in Q108 and is expected to cross 90% by early 2009.
• Most of the major carriers around the world have double digit percentage contribution to their overall ARPU from data services. Operators like KDDI, DoCoMo, and O2 UK are consistently topping 30%.

          More details in our worldwide wireless data market update in our Global Wireless Data Market   Update Mar 2008.

Your feedback is always welcome.

Chetan Sharma

Disclaimer: Some of the companies mentioned in this note are our clients.

Interview with Padmasree Warrior April 23, 2008

Posted by chetan in : 3G, AORTA, Carriers, European Wireless Market, Intellectual Property, Mobile Advertising, Mobile Applications, Mobile Content, Mobile Ecosystem, Mobile Entertainment, US Wireless Market, Wi-Fi, WiMax, Wireless Value Chain, Worldwide Wireless Market , 4 comments

Last year, I had a chance to interview Padmasree Warrior who was CTO of Motorola at the time and since then she has moved on to Cisco (as their CTO). The interview was conducted for the PiTech Magazine but for various delays the print edition never got released. I am publishing the interview in its entirety for our readers. Padmasree is a terrific technology leader and there are a lot of good insights in her answers.

1. What are some of the exciting initiatives you and your team are working on at Motorola?

The next decade is about the Mobile Revolution. It is quite remarkable how something as simple as the cell phone is transforming the human race by connecting the entire planet. Today almost half the planet communicates via a mobile device. The social, economic, cultural and technological implications of this are profound, particularly in under-developed countries of the world. The Motorola team is working on delivering products and experiences to enable �Seamless Mobility� which is our vision to enable access to communication, information and entertainment whenever, wherever and however people need it.

For example, recently we announced the world’s first wind and solar commercial network GSM cell site in Namibia. By incorporating renewable energy technology into this cell site, we created a cost-effective solution for operators in the region who find fuel generators too costly and don�t want to wait a long time for a main grid connection. Most importantly, we�ve created the infrastructure for people to be able to communicate with each other. That�s powerful and exciting.

2. What will the mobile device in 2012 look and feel like? What new features and functionality will be introduced by then?

The mobile device in 2012 will become an extension of your persona. In other words, it will know your preference, know where you are and will understand the context of what you need. This will simplify how people access communication, information and entertainment. For example, the mobile device will be your computer, wallet, TV, camera, music player, FM radio, alarm clock, flash light, calendar, game system and so on. By 2012 the mobile device will become your remote control for life.

3. How does �Always On� environment change how media and entertainment will evolve over the course of next five years? What does digital convergence mean to you?

The on-demand genie is out of the bottle and there is no way it is going back in. This fundamental shift in consumers� expectations of being able to watch video when they want is having profound impact on nearly every technology component of every network that is capable of delivering a moving series of images . . . LANs, WANs and wireless.

I see convergence not as technology-driven, but experience driven. Convergence is the mobilization, socialization and personalization of content and communications�the technologies are being driven by the desired experiences. This is how Motorola researchers are going about their thinking. With deep expertise across mobile devices, home networking components, set-tops and next-generation networks, Motorola is focused on creating an integrated experience network topology that will excite the consumers and grow business for every player in the new media ecosystem.

4. If you were advising entrepreneurs, which problems would you advise them to tackle? Where is the most innovation needed? What are some of the problems that our industry hasn�t solved? What�s holding us back?

There are many problems to be solved, some are technological and others regulatory. I will answer this question more from a technological perspective. My advice to entrepreneurs is to focus on value added applications for the mobile platform that has many constraints such as battery life, screen size etc. Just forcing the internet designed for a PC onto the mobile device will not work. We need to think about innovation in areas of internet mobility, content mobility and broadband mobility. Areas of particular challenge are power management and battery life. Another exciting opportunity is to think about how this device may be used, when Wireless Broadband becomes a reality with WiMax. I don�t think anything is holding us back. I am an optimist � I believe the human mind can solve most problems. The scale of the mobile revolution is so massive that innovation will occur at many levels both in developed and emerging markets simultaneously.

5. At Java One you talked about Platform Disturbia. How do we solve the problem (or ease the pain) of industry fragmentation at multiple levels? Or is it a fact of life?

“Platform Disturbia” which is my anecdotal way of describing the fragmentation in the mobile industry can be a great opportunity for developers, but brings with it significant challenges. As content and communications go mobile - How does one move content easily and transcode it from one format to another? How does one set the hooks between different networks and mobile devices so the hand off is seamless? With personalization, where should the authentication and personalization engines be located - on the mobile device or on backend servers? Should context and location awareness work with authentication; how much should they reveal and to whom?

It is hard enough dealing with the sheer number of different mobile handsets, screens and separate operating systems. Now we want those devices to talk effortlessly with enterprise infrastructures - to enable secure communications and data sharing with field service people. We want to extend into the home and be able to upload and download content automatically from set top boxes. And deliver a whole new generation of location and context-based services that will make mobile devices even more personal and interactive.

The way to ease the pain of industry fragmentation is through the adoption of standards and for large innovative companies to be transparent about intellectual property rather than extract high royalty rates for patented technologies. The former accelerates time to market and therefore expands market creation with a unified approach. Of course, companies must protect their intellectual property and get fair, reasonable payment for their patent rights. However, often fragmentation occurs when competing technologies are created to avoid high royalty taxation.

The mobile world is a huge and divergent ecosystem where innovation needs all of us to be both visionary and pragmatic - so that we can move to Platform Utopia!

6. India�s wireless market has been exploding at a rapid pace. Could you please discuss the role of wireless communications in India�s economy? What role does India play in the global wireless market?

Yes, the wireless communications market is certainly growing very rapidly in India � nearly every global manufacturer has production and research presence in the country. India adds almost 6 million subscribers every month � that is equivalent to connecting the entire country of Denmark in India every month!

This rapid adoption of mobile communications will have a positive impact on economic empowerment over the long run. This is already starting to happen in other emerging markets. For example, merchants in Zambia use mobile phones for banking. Health workers in S. Africa use them to update records while visiting patients. In Tanzania fishermen use mobile phones to get market, weather and the price of fish while still off shore. Already mobile connectivity is generating big economic benefits according to a London Business School study. The study says that in a typical developing country, a rise of 10 mobile phones per 100 people boosts GDP growth rate by 0.6%. That may not seem much but compounded over a few years it adds up to a substantive increase in the standard of living

India plays a critical role in the global wireless market because the scale of people yet to be connected is large. This demand will become a hotbed for creativity and innovation. When we connect the billions of people, we will see new use cases with mobility. Looking forward, the opportunity in India and support of the government is quite strong. The Indian government has set the target of 500 million subscribers by 2010.

7. How do you manage uncertainty? How do you keep the team of 26,000 focused and motivated?

Managing uncertainty is exactly what innovation is all about. Not knowing the answers, taking risks, disrupting the status quo and challenging conventional wisdom are necessary ingredients to invent and innovate. As inventors, it is our responsibility to think beyond the possible and break barriers to create the never before imagined solution.

However, with this creativity comes the need of one shared vision. At Motorola, our shared vision is of a world in which communications transcends the barriers of space and time to deliver an on-demand consumer experience � what we call seamless mobility. It is this vision that connects our work and keeps our 26,000 focused on one end goal.

Most importantly, I surround myself with very smart people � individuals who are not only experts in their fields, but also possess strong business acumen blended with an entrepreneurial spirit to succeed. It is tough to find people like that, but ultimately people are the backbone of an organization, they are the catalysts for growth and success. Leadership is not about YOU but them � the teams you lead. My advice is to leaders � be humble and don�t be afraid to hire talent that is better than you.

8. How do you keep up with all the information and technology evolution around you? You have your own blog; do you have some favorites that you read regularly?

I stay connected � to people and information. I read just about anything and everything that comes my way, it is almost addictive. I also spend a lot of time meeting customers, visiting universities across the world, chatting with students - all the way from elementary to post doctoral and interacting with industry thought leaders. This has exposed me to some truly remarkable individuals from all fields. Recently while in San Francisco, Dr. Jill Tarter invited me to the SETI Institute where I met with some brilliant astronomers and scientists and gained a unique perspective on their contributions and achievements.

I also stay connected to information - from blogs to technical papers to trade journals to books, there is always something fascinating that sparks my interest (and keeps me busy on those long cross-Atlantic flights!). Yes, I have my own blog called �Bits at the Edge� - http://blogs.motorola.com/author/padmasree-warrior/. I read many blogs and enjoy the perspective of different bloggers, whether they agree with my opinions or not.

9. What are the key ingredients of a strategy to outsmart competition?

I always say a Vision without a plan is just a Dream. The key to success is Think Big and Act Fast. Focus on delivering value by solving relevant problems.

10. How can technology companies better understand the needs of customers?

It may sound simple but I would say that we could better understand the needs of customers by being better listeners - especially earlier in the product development cycle. As corporations grow, it is easy to get stifled by what is going inside our own walls and forget to open the doors in the early stages of concepts, to understand the pulse of the marketplace.

At Motorola, we are shifting our focus to delivering enhanced experiences to our customers. Similarly, our research efforts stay focused on discovering the problems of tomorrow and then creating solutions to solve these problems.

Let�s take the example of the original RAZR � our researchers perceived that consumers were in search of a phone that would fit in their shirt pocket; our scientists then brainstormed and developed the solution of an embedded antenna that allowed for a slimmer form.

11. How do you manage work-life balance?

I actually dislike the word �balance� in this context, because it conjures up images of conflict. My work is an integral part of my life and so are my family, my community, my friends and my self. I prefer to think of this more as an integration challenge. I have one life in which I must INTEGRATE each of these. Therefore, it is not important HOW we decide to apportion the time spent on each of these because there is no right answer. The challenge is to COPE with the guilt that comes with however we choose to spend time on each of these. Over the years, I have tried not to feel guilty about things that I am unable to do, but rather enjoy the experiences of what I am able to do. Recently I had to miss our senior leadership strategy session, instead I chose to attend my son�s middle school commencement where he received a President honor award. I had a blast being a proud mom that evening.

12. You are an inspiration to many. Who inspires you? Who has been your role model(s) and why?

Mother Teresa continues to be an inspiration to me. I do not see her just as a martyr but as a pioneer and a bold risk taker. She looked at the world holistically and her work broke down barriers � race, color, ability, wealth and economic status. She left her home country and comfort zone to improve the lives of the poorest of the poor.

13. Who are some people you would really like to meet with that you haven�t been able to meet yet?

Restricting my wishes to people that are living, I would like to meet Nelson Mandela who single handedly and irreversibly influenced the course of apartheid in the world. I would also like to meet Scott Adams � I Iove Dilbert!

14. What�s the last book that you read that really made a difference in your life?

The Alchemist � poetic style of prose that is thought provoking, makes you pause.

15. What are some of your favorite memories of being at IIT?

Dating my then boyfriend (now husband), all night chat sessions in the dorm room, the perennial hikes to street cafes at odd hours in search of chai (tea) that had nothing at all to do with drinking tea per se, heated debates about everything from solving world hunger to cutting classes the next day.

CTIA Wireless Wave - Moving Targets April 21, 2008

Posted by chetan in : AORTA, ARPU, CTIA, Carriers, European Wireless Market, Indian Wireless Market, Mobile Advertising, Mobile Applications, Mobile Ecosystem, Mobile Entertainment, US Wireless Market, Wireless Value Chain, Worldwide Wireless Market , add a comment

The Wireless Wave article on Mobile Advertising is online now

Moving Targets: Mobile Marketing Reaches Consumers on Their Terms
                                                                                 By Lynn Thorne

Imagine you�re about to meet a blind date for drinks. On the way to the restaurant you realize you�re short on cash. You don�t know your way around the city too well � how will you find the nearest ATM? The answer is as convenient as glancing at your cell phone.

Or you�re driving to meet a new client and you have just enough time to make the meeting. Suddenly your phone sounds an alert letting you know there�s a traffic jam ahead � just in time for you to take an alternate route and arrive on time.

Perhaps you live in an area where severe weather outbreaks are the norm. You get a message on your phone urging you to take cover, as you are smack in the path of an oncoming twister. Did a concerned co-worker call you with the warning? No, The Weather Channel Interactive sent you an urgent message on your handset.

To some these stories sound like science fiction, but to a growing number of those in the know, these are the proven, and very real abilities of mobile marketing and advertising. And while consumers have been using SMS, or short messaging service, for years, the future of mobile is about to take off faster than you can text �ASAP.�

Wide Open World
Mobile marketing and mobile advertising have been flourishing in other parts of the world since the early part of this century. In Japan, for instance, two factors uniquely helped the explosive growth of this industry: networks and teamwork. Ironically, those same two factors are part of what has delayed mobile commerce in the U.S.

�The penetration of broadband wireless, which is 70 to 80 percent in Japan, is only about 20 percent in the U.S.,� says to industry analyst Chetan Sharma,president of CSC, a consulting and advisory firm helping companies in the mobile and voice communications sector. Sharma points out that in Japan and Korea, mobile carriers and the advertising industry have collaborated and joined ventures to form companies to address mobile marketing and advertising. �But in the U.S.,� Sharma says, �carriers have their own strategy, and advertisers have their own strategy. They�re not working together.�

Yet the U.S. is the biggest advertising market in the world, and it appears that the nation is on the verge of a mobile marketing breakthrough. Sharma claims it is only a matter of time before the country comes into its own in the m-commerce arena. �A lot of the problems existing today will be solved because advertisers are eager to reach consumers. Even though Japan and Korea got started with mobile advertising before the U.S., the aggressiveness of the advertisers pursuing it is greater in this country.�

Applications
M-commerce has innumerable uses, some of which haven�t even been thought of yet. However, it is already being used in some fascinating ways. Roughly half of the mobile consumers in Korea and Japan use their phones like a credit card of sorts. Near Field Communication (NFC) technology enables them to pay for purchases by waving their cell phone over a contactless reader at retailers. They can even download coupons to their phones and then forward the discounts to other users in their networks.

While that technology hasn�t yet reached America, U.S. users are benefitting from mobile marketing in myriad ways. For example, Crisp Wireless partners with media entertainment companies like USA Today to enable them to build a mobile presence through advertising. USA Today, one of the pioneers of delivering traditional newspaper content in a mobile platform, launched its initial site in December of 2005. Boris Fridman, CEO of Crisp Wireless, calls it �nothing short of the perfect mobile destination.� Fridman explains why: �They started building this significant consumer audience, and advertisers started paying attention to it. They�ve done a tremendous job at understanding that mobile Internet would become a driver for advertising dollars. For USA Today, it is no longer an experiment; it is clearly a significant business opportunity.�

AOL, another early adopter, has capitalized on the mobile commerce opportunity as well. In 2007, the company updated its portal for a richer user interface, including AOL mobile search, City Guide, access to AIM (the largest ing the platforms available, AOL has concen-trated on making mobile simple for consumers.

�We do things that make accessing our services easier, not necessarily making the mobile phone easier to use,� says Jason Gruber, director of Mobile and Telecommunications for AOL. Some examples include getting MapQuest information on the desktop transferred to a phone with a �send to cell� functionality, where the user enjoys one-click access to MapQuest details. AOL was the first to introduce an I.M. forwarding service, so messages sent to a user�s desktop can be forwarded to his or her handset. �So it�s not only at the application level where we�re constantly making adjustments to the portal, but we�re really responding to the consumer base, [making sure] that the services consumers are comfortable with on the desktop can really work in the mobile space in an easy and fast way that�s relevant,� says Gruber.

Location-based service, in concert with GPS, enables companies to provide a context to their content. The Weather Channel Interactive, for example, has more than 35 million unique online users each month. It can deliver current conditions, expert forecasts, and relevant lifestyle content for 98,000 locations worldwide, so consumers in California are getting information that is specific to the west coast, while Michigan residents can be apprised of impending lake effect snows.

Since the younger generation drives a lot of the growth of mobile marketing, MTV is enjoying phenomenal increases in its mobile platforms. Greg Clayman, executive vice president of Digital Distribution and Business Development, Global Digital Media of MTV, says video is a prime example. �We�re doing five million mobile video clips a month in the U.S. That is nearly double what they were last year.� Beyond video clips, MTV�s mobile inventory includes linear video service, with clips of mobile video with DSE, and live programming of Comedy Central and Nickelodeon on V-cast.

The applications benefit the marketer as well as the consumer because ads can be much more user-specific. With browser-based advertising, ZIP codes are themain way to reach a particular audience segment. With mobile mar-keting and advertising, advertisers can utilize mobile instant messaging community) and information like gender, income, and other MapQuest, among others. Beyond imply maklimited profile data � all provided to wireless carriers by the user � to truly target the consumers most likely to respond.

Challenges and Solutions
It is easy to envision mobile marketing and advertising as an extension of the Internet, and in many ways, it is. However, there are fundamental differences that will affect the success of this new channel.

For example, advertisers cannot just expect the same ad to work on a PC and a mobile device. The huge difference in screen sizes means most ads won�t translate from one entity to another. Keyboard capabilities are also vastly different between computers and handsets.

AOL�s Gruber points out another challenge: fragmentation. �The application or service that we develop for a very simple low-end phone on one network may behave very differently and function differently than what exists on a very high-end phone.� To combat this problem, AOL has announced a client version of �My Mobile� that will make implementing AOL services on a mobile device a lot easier, no matter what kind of handset or carrier is used.

Chetan Sharma says search-based advertising has to change for mobile marketing to succeed. �On mobile devices, you have limited real estate. People are looking for answers, not thousands of facts. It becomes tricky in terms of how you figure out what the intent of the user is, so there is not so much room for error in mobile as there is for the Internet.�

There is also the challenge of demographics: plenty of industry research points to the younger generations as being the main mobile users. However, today�s device is not your teen�s mobile phone.

�Over the past few years, Newsweek, USA Today, Car and Driver, Elle, and many other traditional media companies that don�t necessarily appeal to the very young have launched mobile destinations,� says Fridman. �They appeal to a much broader audience.�

Louis Gump, vice president of Mobile at The Weather Channel Interactive, says the age limitations aren�t real. �There is a myth in the industry that everyone who uses their device for something other than talking on it is about 22 years old with a backpack. If you look at the demos, based on some of the research, what you�ll see is that the majority of the audience that uses wireless data is actually in the 25-34, and 35-44 demo with tails on either side. It�s a very attractive audience with millions of people who are in multiple demographic areas.�

Perhaps one of the biggest obstacles is the consumers themselves. Will they balk at the idea of advertising on their mobile devices as being too intrusive? Clayman predicts acceptance.
�As the mobile online experience begins to look more like the Web we�re accustomed to, consumers expect a certain degree of advertising. As long as it is something that is actually useful, people will think, �I see ads when I�m online or when I�m watching TV so there�s no reason I shouldn�t see them on my phone as well.��

Besides, Clayman points out, consumers are already paying for the content they get on their mobile devices. Ads can help offset the increasing costs. �If a carrier has video clips the consumer pays for that, and if you want to double the amount of content consumers can get, you�ve got limited options. Either the carrier can pay for it and lose money, or they can charge consumers more. Mobile advertising in general can subsidize that.�

Would people be willing to pay more for their mobile services instead of seeing ads on their devices? Probably not, but experts say they will likely accept some advertising in exchange for reduced-cost service. �If they are able to decide what kind of ads they get and when they get them, consumers will be more willing to accept [mobile advertising],� says Sharma.

Growing Pains and Plans
Experts agree that for mobile marketing and advertising to be as successful as possible, the user must be in control. Gump says careful planning is key.

�From a consumer-facing standpoint, we have an opportunity as media companies, wire-less carriers, and other service providers in the industry, to get this right. We need to put the customer first. From an industry standpoint, we need to think about how our actions today will affect where we�re going to be 10 years from now and act accordingly.�

Analyst Sharma agrees. �We need to make sure that the market matures correctly and that the business models are ironed out before the market becomes too big. It�s a journey of cautious optimism to contextual nirvana.�

That journey, while in its infancy, is well underway. As companies branch out and try new forms of mobile marketing � everything from American Idol�s interactive audience voting via text message to The Weather Channel Interactive�s use of location-based services � the industry is poised to take off.
�This is just the beginning,� says Fridman. �There are about 40 million consumers that visit mobile sites monthly, which represents about 15 percent of the subscriber base. But every month that audience continues to grow. This is an incredible growth opportunity for companies who want to reach the consumers, because that number will only continue to go up.�

And those companies are taking notice. �I�ve seen an uptake in the integration of mobile advertising by the brands and the agencies in the marketplace that has really impressed me,� Gruber says. �The way those budgets have grown, the way the brands are coming back for repeat business … I�m really looking forward to 2008 being a breakout year for mobile marketing and mobile advertising.�

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